SER6Pro6800H restart - no solution, the new 7735HS OK

tzsolt · Post time 2023-03-19 20:32:30

Edited by tzsolt at 2023-06-22 13:09

Hello,

my son's SER6 Pro 6800H with the latest 1.13/1.15 BIOS restartad 3 times in the last week while he played the game, could you advise me how could I find out what was the reason of the restart?
Maybe I need to start a logging software?

fxnoob · Post time 2023-03-19 21:03:24

Edited by fxnoob at 2023-03-19 21:04

You can use Event Viewer in Windows and check there the Windows Logs, System and Application tabs. If Windows logged what happened, you will find there and maybe fix the cause. Right click on Start, Event Viewer.

Support-03 · Post time 2023-03-20 17:56:13

Hello,
Pls contact our email.

tzsolt · Post time 2023-03-20 19:47:15

ok, thank you.

Magister · Post time 2023-03-21 20:34:33

I looks like overheating, there is no "ThrottleStop" for AMD CPU, so you need to find a solution to lower temperature

tzsolt · Post time 2023-03-27 18:21:38

fxnoob replied at 2023-03-19 21:03
You can use Event Viewer in Windows and check there the Windows Logs, System and Application tabs. I ...

I looked at this log, unfortunatelly could not find any relevant information.
Though I got asnwer from support - I don't want to reinstall the whole system.
Yesterday there was again restart... so I need to look at the logs again.

I don't think that it is temperature problem.

tzsolt · Post time 2023-04-15 21:24:56

Yesterday it restarted 5 times, so I need step and I bought a new nvme ssd which I will install a clean Win11 on and only some game, my son will test if it restart or not...

Antchan · Post time 2023-04-16 07:44:14

There may be a fan pwm slope setting, along with max fan temp and fan start temp, under the smart fan setting in BIOS. You can adjust those to get the fan to spin faster and earlier to get the unwanted heat out of the system.

tzsolt · Post time 2023-04-16 20:53:20

There is no smart fan settings in SER6 Pro 6800H BIOS!

tzsolt · Post time 2023-04-16 23:59:23