SER6Pro6800H restart - no solution, the new 7735HS OK

tzsolt

The problem still exist..... after restarted playing Forza Horizon 5 the temp was 90°C...

tzsolt

The support told me this:
"From your description, the overheat causes the restart.
Please go to control panel--power option--choose high performance--advanced setting--processor power managemenet--set to 99%"

now I answered:
Your suggestion didn't help either - we set to 99% and the SER6 Pro 6800H restarted while my son playing Forza Horizon 5.
It did happen only once after the setting, but it is very frustrating to us.
Could you advese me how could I log the problem what software with?

tzsolt

No advise...

fxnoob

Is weird because my machine has perma 3 mmo games opened all at once and averages are over 83C, spikes up to 92C, GPU usage 80-85% 24/7 and never restarts is stable as a rock. CPU protects itself.

tzsolt

I know, you wrote it earlier - you could imagine my son how frustrated...
Meanwhile I contacted the support too by email and they offered a unit replace...

fxnoob

OK then my friend, start procedures for RMA, it won't be any problem :)

tzsolt

Do you think that it could be a problem that I replaced the original NVME SSD and I could put it back but the original blue thermal pad lost?

fxnoob

Just erase it and put it back inside. I don't think missing pad is a problem.

tzsolt

How could it be erased safely? Just install the Windows 11 again on the original SSD?

fxnoob

Full format, not quick solves the problem. Or full reset from OS.