Please select To the mobile version | Continue to access the desktop computer version
View: 3612|Reply: 48

SER6Pro6800H restart - no solution, the new 7735HS OK

[Copy link]

7

Threads

95

Posts

890

Credits

Senior Member

Rank: 4

Credits
890
Post time 2023-03-19 20:32:30 | Show all posts |Read mode
Edited by tzsolt at 2023-06-22 13:09

Hello,


my son's SER6 Pro 6800H with the latest 1.13/1.15 BIOS restartad 3 times in the last week while he played the game, could you advise me how could I find out what was the reason of the restart?
Maybe I need to start a logging software?
Reply

Use magic Report

0

Threads

40

Posts

1847

Credits

Gold Member

Rank: 6Rank: 6

Credits
1847
Post time 2023-03-19 21:03:24 | Show all posts
Edited by fxnoob at 2023-03-19 21:04

You can use Event Viewer in Windows and check there the Windows Logs, System and Application tabs. If Windows logged what happened, you will find there and maybe fix the cause. Right click on Start, Event Viewer.
Reply Support Not support

Use magic Report

4

Threads

1795

Posts

5527

Credits

Super Moderator

Rank: 8Rank: 8

Credits
5527
Post time 2023-03-20 17:56:13 | Show all posts
Hello,
Pls contact our email.
Reply Support Not support

Use magic Report

7

Threads

95

Posts

890

Credits

Senior Member

Rank: 4

Credits
890
 Author| Post time 2023-03-20 19:47:15 | Show all posts
ok, thank you.
Reply Support Not support

Use magic Report

4

Threads

91

Posts

596

Credits

Senior Member

Rank: 4

Credits
596
Post time 2023-03-21 20:34:33 | Show all posts
I looks like overheating, there is no "ThrottleStop" for AMD CPU, so you need to find a solution to lower temperature
SER5 5600H 32/500 - MX Linux
Reply Support Not support

Use magic Report

7

Threads

95

Posts

890

Credits

Senior Member

Rank: 4

Credits
890
 Author| Post time 2023-03-27 18:21:38 | Show all posts
fxnoob replied at 2023-03-19 21:03
You can use Event Viewer in Windows and check there the Windows Logs, System and Application tabs. I ...

I looked at this log, unfortunatelly could not find any relevant information.
Though I got asnwer from support - I don't want to reinstall the whole system.
Yesterday there was again restart... so I need to look at the logs again.

I don't think that it is temperature problem.
Reply Support Not support

Use magic Report

7

Threads

95

Posts

890

Credits

Senior Member

Rank: 4

Credits
890
 Author| Post time 2023-04-15 21:24:56 | Show all posts
Yesterday it restarted 5 times, so I need step and I bought a new nvme ssd which I will install a clean Win11 on and only some game, my son will test if it restart or not...
Reply Support Not support

Use magic Report

1

Threads

13

Posts

111

Credits

Member

Rank: 2

Credits
111
Post time 2023-04-16 07:44:14 From the mobile phone | Show all posts
There may be a fan pwm slope setting, along with max fan temp and fan start temp, under the smart fan setting in BIOS.  You can adjust those to get the fan to spin faster and earlier to get the unwanted heat out of the system.
Reply Support Not support

Use magic Report

7

Threads

95

Posts

890

Credits

Senior Member

Rank: 4

Credits
890
 Author| Post time 2023-04-16 20:53:20 | Show all posts
There is no smart fan settings in SER6 Pro 6800H BIOS!
Reply Support Not support

Use magic Report

7

Threads

95

Posts

890

Credits

Senior Member

Rank: 4

Credits
890
 Author| Post time 2023-04-16 23:59:23 | Show all posts
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Sign up

Points Rules

Quick Reply To Top Return to the list