请选择 进入手机版 | 继续访问电脑版
12345Next
返回列表 发新帖
查看: 6187|回复: 48

SER6Pro6800H restart - no solution, the new 7735HS OK

[复制链接]

8

Threads

108

Posts

1315

Credits

Gold Member

Rank: 6Rank: 6

Credits
1315
发表于 2023-03-19 20:32:30 | 显示全部楼层 |阅读模式
Edited by tzsolt at 2023-06-22 13:09

Hello,


my son's SER6 Pro 6800H with the latest 1.13/1.15 BIOS restartad 3 times in the last week while he played the game, could you advise me how could I find out what was the reason of the restart?
Maybe I need to start a logging software?
回复

使用道具 举报

0

Threads

40

Posts

1847

Credits

Gold Member

Rank: 6Rank: 6

Credits
1847
发表于 2023-03-19 21:03:24 | 显示全部楼层
Edited by fxnoob at 2023-03-19 21:04

You can use Event Viewer in Windows and check there the Windows Logs, System and Application tabs. If Windows logged what happened, you will find there and maybe fix the cause. Right click on Start, Event Viewer.
回复 支持 反对

使用道具 举报

6

Threads

2412

Posts

7507

Credits

Super Moderator

Rank: 8Rank: 8

Credits
7507
发表于 2023-03-20 17:56:13 | 显示全部楼层
Hello,
Pls contact our email.
回复 支持 反对

使用道具 举报

8

Threads

108

Posts

1315

Credits

Gold Member

Rank: 6Rank: 6

Credits
1315
 楼主| 发表于 2023-03-20 19:47:15 | 显示全部楼层
ok, thank you.
回复 支持 反对

使用道具 举报

4

Threads

114

Posts

904

Credits

Senior Member

Rank: 4

Credits
904
发表于 2023-03-21 20:34:33 | 显示全部楼层
I looks like overheating, there is no "ThrottleStop" for AMD CPU, so you need to find a solution to lower temperature
SER5 5600H 32/500 - MX Linux
回复 支持 反对

使用道具 举报

8

Threads

108

Posts

1315

Credits

Gold Member

Rank: 6Rank: 6

Credits
1315
 楼主| 发表于 2023-03-27 18:21:38 | 显示全部楼层
fxnoob replied at 2023-03-19 21:03
You can use Event Viewer in Windows and check there the Windows Logs, System and Application tabs. I ...

I looked at this log, unfortunatelly could not find any relevant information.
Though I got asnwer from support - I don't want to reinstall the whole system.
Yesterday there was again restart... so I need to look at the logs again.

I don't think that it is temperature problem.
回复 支持 反对

使用道具 举报

8

Threads

108

Posts

1315

Credits

Gold Member

Rank: 6Rank: 6

Credits
1315
 楼主| 发表于 2023-04-15 21:24:56 | 显示全部楼层
Yesterday it restarted 5 times, so I need step and I bought a new nvme ssd which I will install a clean Win11 on and only some game, my son will test if it restart or not...
回复 支持 反对

使用道具 举报

1

Threads

13

Posts

111

Credits

Member

Rank: 2

Credits
111
发表于 2023-04-16 07:44:14 来自手机 | 显示全部楼层
There may be a fan pwm slope setting, along with max fan temp and fan start temp, under the smart fan setting in BIOS.  You can adjust those to get the fan to spin faster and earlier to get the unwanted heat out of the system.
回复 支持 反对

使用道具 举报

8

Threads

108

Posts

1315

Credits

Gold Member

Rank: 6Rank: 6

Credits
1315
 楼主| 发表于 2023-04-16 20:53:20 | 显示全部楼层
There is no smart fan settings in SER6 Pro 6800H BIOS!
回复 支持 反对

使用道具 举报

8

Threads

108

Posts

1315

Credits

Gold Member

Rank: 6Rank: 6

Credits
1315
 楼主| 发表于 2023-04-16 23:59:23 | 显示全部楼层
回复 支持 反对

使用道具 举报

您需要登录后才可以回帖 登录 | Sign up

本版积分规则

快速回复 返回顶部 返回列表