Please select To the mobile version | Continue to access the desktop computer version
123Next
Return to list New
View: 2333|Reply: 22

SER6 - 6600h - USB4/Thunderbolt not recognizes device

[Copy link]

3

Threads

14

Posts

111

Credits

Member

Rank: 2

Credits
111
Post time 2023-03-14 07:28:58 | Show all posts |Read mode


I am trying to connect my Thunderbolt 3 eGPU but windows does not recognize the device.

My current bios version is 1.03. There is a newer version than that?

Picture of my SER6 6600h model attached:


Connected the same device to a dell notebook and it runs fine..

SER6.jpg
Reply

Use magic Report

2

Threads

1726

Posts

5285

Credits

Super Moderator

Rank: 8Rank: 8

Credits
5285
Post time 2023-03-15 17:50:07 | Show all posts
Maybe your thunderbolt device is incompatible with this machine.
Reply Support 1 Not support 0

Use magic Report

4

Threads

17

Posts

92

Credits

Member

Rank: 2

Credits
92
Post time 2023-03-14 11:51:59 From the mobile phone | Show all posts
The latest bios is 1.13
Reply Support Not support

Use magic Report

0

Threads

40

Posts

1847

Credits

Gold Member

Rank: 6Rank: 6

Credits
1847
Post time 2023-03-14 13:02:48 | Show all posts
Bingbong replied at 2023-03-14 11:51
The latest bios is 1.13

Is SER6 6600H, not Pro 6800H or 7735HS.
Reply Support Not support

Use magic Report

0

Threads

51

Posts

200

Credits

Full Member

Rank: 3Rank: 3

Credits
200
Post time 2023-03-14 17:04:13 | Show all posts
Plug it in after you log into windows.
Reply Support Not support

Use magic Report

3

Threads

14

Posts

111

Credits

Member

Rank: 2

Credits
111
 Author| Post time 2023-03-14 17:19:32 From the mobile phone | Show all posts
I did it. I first let Windows 11 boot completely and then connect The thunderbold cable.  When I connect it, even The sound of connecting a usb de vice does not play.. I tested this egpu setup in a dell notebook and works Just fine.
Reply Support Not support

Use magic Report

0

Threads

51

Posts

200

Credits

Full Member

Rank: 3Rank: 3

Credits
200
Post time 2023-03-14 17:30:27 | Show all posts
Edited by tokenquest at 2023-03-14 17:39

Install the GPU software, geforce experience or adrenaline. look in your device manager under USB and check if you have USB4 drivers installed.
usb4.png
Reply Support Not support

Use magic Report

2

Threads

1726

Posts

5285

Credits

Super Moderator

Rank: 8Rank: 8

Credits
5285
Post time 2023-03-14 17:35:37 | Show all posts
Hello,
Could you send a picture of your bios version?
Reply Support Not support

Use magic Report

3

Threads

14

Posts

111

Credits

Member

Rank: 2

Credits
111
 Author| Post time 2023-03-14 20:00:14 | Show all posts
Edited by fcij1980 at 2023-03-14 20:08

Sure.. Please find attached bios first page and the device manager list (sorry for portuguese language)


Bios01.jpg
Reply Support Not support

Use magic Report

3

Threads

14

Posts

111

Credits

Member

Rank: 2

Credits
111
 Author| Post time 2023-03-14 20:10:07 | Show all posts
Edited by fcij1980 at 2023-03-14 20:16

Looks like all drivers installed. I tried to install both geforce experience and drivers but it says that is no compatible videocard installed.
SER6_Devices.png
Reply Support Not support

Use magic Report

3

Threads

14

Posts

111

Credits

Member

Rank: 2

Credits
111
 Author| Post time 2023-03-14 20:11:40 | Show all posts
Only USB ports showing in BIOs
bios02.jpg
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Sign up

Points Rules

Quick Reply To Top Return to the list