SER6 - 6600h - USB4/Thunderbolt not recognizes device

fcij1980 · Post time 2023-03-14 07:28:58

I am trying to connect my Thunderbolt 3 eGPU but windows does not recognize the device.

My current bios version is 1.03. There is a newer version than that?

Picture of my SER6 6600h model attached:

Connected the same device to a dell notebook and it runs fine..

Support-03 · Post time 2023-03-15 17:50:07

Maybe your thunderbolt device is incompatible with this machine.

Bingbong · Post time 2023-03-14 11:51:59

The latest bios is 1.13

fxnoob · Post time 2023-03-14 13:02:48

Bingbong replied at 2023-03-14 11:51
The latest bios is 1.13

Is SER6 6600H, not Pro 6800H or 7735HS.

tokenquest · Post time 2023-03-14 17:04:13

Plug it in after you log into windows.

fcij1980 · Post time 2023-03-14 17:19:32

I did it. I first let Windows 11 boot completely and then connect The thunderbold cable. When I connect it, even The sound of connecting a usb de vice does not play.. I tested this egpu setup in a dell notebook and works Just fine.

tokenquest · Post time 2023-03-14 17:30:27

Edited by tokenquest at 2023-03-14 17:39

Install the GPU software, geforce experience or adrenaline. look in your device manager under USB and check if you have USB4 drivers installed.

Support-03 · Post time 2023-03-14 17:35:37

Hello,
Could you send a picture of your bios version?

fcij1980 · Post time 2023-03-14 20:00:14

Edited by fcij1980 at 2023-03-14 20:08

Sure.. Please find attached bios first page and the device manager list (sorry for portuguese language)

fcij1980 · Post time 2023-03-14 20:10:07

Edited by fcij1980 at 2023-03-14 20:16

Looks like all drivers installed. I tried to install both geforce experience and drivers but it says that is no compatible videocard installed.

fcij1980 · Post time 2023-03-14 20:11:40

Only USB ports showing in BIOs