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Ser6 pro USB connection issues

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Post time 2023-03-13 19:20:40 From the mobile phone | Show all posts |Read mode
I am using a Logitech g603 mouse with the USB light speed dongle on my ser6 pro and the connection keeps cutting out, like every 10 seconds I would lose the connection and then it would work again. I don't have any programs running or updates in the background. It works just fine on my old PC so I'm thinking it's the USB on my beelink.  Is anyone else having this issue?
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Post time 2023-03-13 21:45:52 | Show all posts
Try to use a "USB extender cable" to plug the dongle.
SER5 5600H 32/500 - MX Linux
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Post time 2023-03-14 04:02:35 From the mobile phone | Show all posts
I have a g305 and a g703 that both work fine, maybe install G hub and see if there is something there
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 Author| Post time 2023-03-14 07:54:55 From the mobile phone | Show all posts
Beelinkgamer replied at 2023-03-14 04:02
I have a g305 and a g703 that both work fine, maybe install G hub and see if there is something ther ...

It's already been installed
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Post time 2023-03-14 18:05:11 | Show all posts
Hello,
Could you machine work with another keyboard brand?
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 Author| Post time 2023-03-14 23:53:19 From the mobile phone | Show all posts
I can try another wireless mouse but it's still Logitech
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Post time 2023-03-15 03:24:59 | Show all posts
Bingbong replied at 2023-03-14 23:53
I can try another wireless mouse but it's still Logitech

My ports started doing the same thing before the whole mainboard died days later. Is the USB dongle showing as disconnected in Device Manager? If it does you can disable power management (under the device properties) and see if it helps.
You can also isolate the issue quickly with a wired device or even a USB stick. Plug it in the port having the issue and see if it stays connected for a few hours. If it doesn't, your port is on it's way out and your entire mainboard is possibly next.
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Post time 2023-03-15 09:18:16 | Show all posts
Charlie replied at 2023-03-15 03:24
My ports started doing the same thing before the whole mainboard died days later. Is the USB dongl ...

Did you have the problems from the beginning? How long did your mainboard lasted? And were you able to find a replacement from Beelink?

I'm having the same issue, since day 1, it's been 2 months since I bought it, so I'm trying to get an idea of when to expect this thing to die.. I regret buying this machine honestly.
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 Author| Post time 2023-03-16 09:28:46 | Show all posts
Support-03 replied at 2023-03-14 18:05
Hello,
Could you machine work with another keyboard brand?

Hi its a mouse and i tried with another mouse (still same brand) and at the moment it works fine but i'll keep monitoring
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Post time 2023-03-16 13:22:22 | Show all posts
I have a Corsair Nightsword RGB and works great, no timeouts or reinits, its software works good too. I have SER6 Pro Plus.
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