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Bad NVME

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Post time 2023-02-23 08:08:46 | Show all posts |Read mode
Edited by noonandm at 2023-02-23 08:20

I have a SER5 5600H.  I received a blue screen with stop code UNEXPECTED_STORE_EXCEPTION.  After rebooting, I get a "Checking Media Presence..." notification and the BIOS setup appears.  I suspect the NVME drive failed, as the BIOS no longer recognizes it.


I have purchased a new NVME drive (1GB) and, while waiting for it to be shipped, created an installation media USB with Windows 11 on it.  Do I boot to the USB and install Windows 11 to the new NVME drive?  Is there a preferred way of reinstalling the operating system?  
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Post time 2023-02-23 18:08:55 | Show all posts
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Post time 2023-03-29 04:28:41 | Show all posts
Support-03 replied at 2023-02-23 18:08
Hello ,
You can reinstall the system https://mega.nz/file/GqwXTAyK#_dLBG22SUp75UKhvxc4nmas8XGQ2602nK ...

Hello, is this file/image ok for reinstalling SER5 5500U?
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Post time 2023-03-29 18:05:56 | Show all posts
Smartprice replied at 2023-03-29 04:28
Hello, is this file/image ok for reinstalling SER5 5500U?

Hello,
Yes,their system files are same.
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