A question to BeeLink Support-03

traihan · Post time 2023-02-10 07:36:45

Edited by traihan at 2023-02-10 11:51

Hi
I see that you are roaming around in this forum and giving advices and support. Thank you. You already know some mini pcs are having reboot problems. I am one of them. Since the not restarting is a random issue (doesn't happen with every restart), could it be a softwware/BIOS issue (?).
Is BeeLink trying to solve the problem?
What is the official standing of BeeLink?
Is Beelink replacing the defective pcs?
What are our options?

I am really liking the Beelink pcs and would like to find a solution. Thanks in advance.

Support-03 · Post time 2023-02-10 17:35:34

Hello,
Sorry for this issue.
We have sent this issue to our IT.
Pls contact our email.

traihan · Post time 2023-02-11 03:04:58

Support-03 replied at 2023-02-10 17:35
Hello,
Sorry for this issue.
We have sent this issue to our IT.

what is the email address?

Ryzenater67 · Post time 2023-02-11 14:03:56

traihan replied at 2023-02-11 03:04
what is the email address?

Mini PC: Support-pc@bee-link.com

brentseay · Post time 2023-02-13 05:41:45

Edited by brentseay at 2023-02-13 05:44

I’ve contacted this email address three times :-( no response. I need to change the serial number in my SEI 12 1235U BIOS.

ArlindoF · Post time 2023-02-15 18:25:05

I did the same, made contact by email and had no response. I need the latest BIOS version of the SER4 Ryzen 4800U.