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Author: ldblake

Ser5 5560u restart problems

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Post time 2023-02-26 07:19:20 | Show all posts
It works!!!  I got my replacement power supply.  Identical to the one that my daughter has.  It restarts fine now!  It's not a Huntkey.  It's a  TDX Power AC Adapter Model TDX-1903000U.
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Post time 2023-02-26 12:52:14 | Show all posts
Jouieb replied at 2023-02-26 07:19
It works!!!  I got my replacement power supply.  Identical to the one that my daughter has.  It rest ...

How did you get the replacement PSU?
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Post time 2023-02-26 13:26:44 | Show all posts
I got mine from Mercari.  I searched for "TDX Power AC Adapter Model TDX-1903000U".  Only two came up.  I bought one, and it looks like the other one has been sold.  I'm hoping that Beelink moderators see this thread and do the right thing to help out their customers.
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Post time 2023-02-26 14:28:11 | Show all posts
There's a new one on ebay.  Quite expensive though.  Item number 165949302351.
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Post time 2023-03-08 01:34:40 | Show all posts
So despite the warranty we're being thrown to the wolves on this one? I'm hesitant to even contact support at this point. I've experienced all the problems everyone in every thread has talked about since buying this PC for Christmas.I figured some of it was just new computer pains but it's only piled up, which is how I ended up on this forum. I'm also outside my return window at Amazon (who are still selling these). Are we at the mercy of whoever we talk to there? I guess I get to find out this week.
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Post time 2023-03-08 23:31:35 | Show all posts
I'm having the same problem now. First the USB ports failed then the entire unit fails to boot the next day. Fan spinning up nothing on the display, no led on the unit. Power supply has a nice steady 19V output so I doubt that is the issue. This appears to be a mainboard issue.
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Post time 2023-03-08 23:59:46 | Show all posts
They should not be selling these online but they do not care that they are defective. They want money, they do not care about customer service, defects or your hurt feelings. As long as people will buy them, they will keep selling them. They have paid off enough influencers to keep posting positive reviews that the truth is not seen by potential customers. Amazon is completely aware the machines are crap but people keep buying them so Amazon turns a blind eye and deaf ear. Amazon will give you a refund even past the return window if you complain loudly and often. But, Beelink is going to send it to their "warehouse" which is actually a man in New York who packages the returns and defects so they look new - to resell on Amazon.
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Post time 2023-03-09 00:22:09 | Show all posts
Cleariati replied at 2023-03-08 23:59
They should not be selling these online but they do not care that they are defective. They want mone ...

Repacking defective units? Besides that being fraudulent, I can't see how that would help if this is a known mainboard issue. Easiest solution would be to replace the mainboards and reship replacements.

Has anyone shipped to the address provided on this forum and what were your results?
"42-9000 wentworth AVE, SW, Calgary, AB, Canada ,T3H0A9"
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Post time 2023-03-09 01:05:26 | Show all posts
CMonkey replied at 2023-03-08 01:34
So despite the warranty we're being thrown to the wolves on this one? I'm hesitant to even contact s ...

I sent an email to support and started a chat with an Amazon rep over my coffee this morning. It's probably the middle of the night wherever Beelink is, anyhow. The Amazon chat went smoothly and I'll be taking the PC to a UPS store within the next day or two. I had to push a bit but not much.

Now i get to do my research and shopping all over again.
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Post time 2023-03-09 06:11:10 | Show all posts
I've had this pc since mid January and did have some issues with it not booting until I pulled the power plug and waited a bit.  That said, it has not happened since I updated Win 11 to 22H2 in late Feb and I shut down using alt + F4 keys.   I have no idea why it hasn't happened and now that I've written this it'll start again I bet.  RE customer service...wait days for non-sensical answers that don't address the issues.  I'm well past the return time to Amazon at this point.  
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