Ser5 5560u restart problems

ldblake

Here are the warehouse addresses for those who can't negotiate a return with Amazon ...

"29-Jan-2023 8:24 PM
thank you for your reply,
As I said, this model is a problem with the motherboard and cannot be replaced with other accessories. If you can't return it to Amazon warehouse, please return it to our warehouse and I will give you a full refund.
Please send the product to the following address:

181 S E St, San Bernardino, CA 92401
Recipient: flickxu+HK HK100
Tel: 626 899 7393
After sending the product, please send me the tracking number, and I will re~place you after verifying the receipt of the product

29-Jan-2023 8:26 PM
Please ignore the above address, our Canadian warehouse address is

42-9000 wentworth AVE, SW, Calgary, AB, Canada ,T3H0A9
Name: yidong wang (Beelink)
Tel: 5879660278
please send to this address"

ldblake

Serge_Isaeff replied at 2023-01-30 14:47
I like these computers too. And I haven't encountered any problems other than the reboot issue. The  ...

Yes it will start normally ... but it will not reboot unless you unplug and replug the power.

If you have them on an external timer that turns off the AC power, that might avoid the problem, but it doesn't solve it.


And I agree ... These have the right features and performance for what I'm doing. I would much prefer replacements to refunds.

Serge_Isaeff

ldblake replied at 2023-01-30 15:35
Yes it will start normally ... but it will not reboot unless you unplug and replug the power.

If y ...

Yes, I know about it

ldblake

Serge_Isaeff replied at 2023-01-30 16:27
Yes, I know about it

Okey Dokey ... what you do about it is up to you.

But do be aware that a machine not rebooting is usually a symptom of deeper problems.

Serge_Isaeff

Thank you, bro, you encouraged me

travelbike

Have the same problem and requested Amazon for a return  by using their chat with a live agent (I hope).   Got the return voucher.

BUT to return the PC, I had to reset PC as there was some sensitive data.  The utility downloads a windows 11 from the cloud and reinstalls it.

SURPRISE  !!  The PC successfully restarts now !  Checked the control panel - device manager and there is only one USB device not installed.  

Will be testing it more.  May not be a motgherboard issue.  Will report more tomorrow

travelbike

I've just updated the latest windows install, installed drivers fr the beelink site, installed most of the software we are using and
happy to announce that it is restarting normally now without the need to pull power cord out.

Maybe I'm lucky that it is not a motherboard issue on my unit.   I checked the settings - system - about.  It shows manufacturer as AZW.

Will test it more tomorrow.  May not return it after all.

blanglo

Serge_Isaeff replied at 2023-01-30 14:47
I like these computers too. And I haven't encountered any problems other than the reboot issue. The  ...

I am having the exact same problem.  Now I know the issue.  Have one day left to return.

Cleariati

travelbike replied at 2023-01-31 07:24
I've just updated the latest windows install, installed drivers fr the beelink site, installed most  ...

You should return it. The problems are phantoms but they will keep happening. Beelink isn't going to support them.

traihan

Anyone if got a replacement mini, please report back if restart is working. I have until the 6th to return to Amazon. I have only restatrt issue, dont want to go from frying pan to fire.