[SER4- 4800U] - Green screen ?

med · Post time 2023-01-12 19:10:46

Edited by med at 2023-01-12 19:14

Hello,

From time to time, I have a green screen without any message. The PC is blocked, I have to restart.

Does anyone have an idea of the problem?

- Beelink-4800U

Support-03 · Post time 2023-01-13 17:31:52

Hello,
Pls contact our email.
Sorry for the trouble. Don't worry, the PC has one-year warranty.
Could you please send us a picture of SN on the bottom of the PC and a picture of purchase record ? Let's do some troubleshooting. Here are some potential solutions:
1.Please update the driver.
Here is the driver: https://beelink.oss-cn-hongkong. ... R%205900/Driver.zip
Here is the tutorial https://mega.nz/file/mvAS1bQK#xX ... LDUFcxN5WUi6OrYy2js
2. Please take out the RAM , clean the contacts of the RAM with a rubber.
3. Please press delete key as soon as you turn on the PC, so that you can go to BIOS. Please send us a picture of the SN on the bottom of the PC and a picture of the BIOS version.
We will check if you still need to update the BIOS.
4. Please change another RAM or swap the RAM.

med · Post time 2023-01-13 19:59:15

Hello,
I probably misspoke. Sorry for my English. The PC works. But I have green screens from time to time.
I have cloned the Kingston NV1 SSD to a larger SDD.
- Samsung SSD 970 EVO MZ-V7E1T0BW - 1T

I also changed the RAM. I put two Kingston FURY Impact 8GB 3200MHz DDR4 CL20 KF432S20IB/8 instead of the CRUCIAL ones.

The PC does not heat up, but I have from time to time these green screens, which I can't understand because I have no error messages.

Tzvia · Post time 2023-01-21 06:18:40

Hello med - if you see those green screens immediately on starting, (don't see BEELINK on screen) then the computer really didn't start. Yes, power was applied but the processor didn't even begin the start up sequence. If this were my computer, I would start by replacing the ram that was put in, with the ram that it came with. POST (power on self test) that 'beelink' screen at the beginning, runs in memory and if it doesn't recognize the ram you will get a blank or green screen because the POST can't run. You won't typically get a green screen from a bad drive. You may get a POST warning of 'no drive detected' or similar but POST will run - you will see something... So start with swapping back the memory and testing.