FATAL problem with the new GTR6 - he died after 1 day of work

AleksandrSan · Post time 2023-01-11 16:29:35

Edited by AleksandrSan at 2023-01-13 05:53

Hello!
I purchased GTR6 from the official BeeLink store on AliExpress with delivery from China to the Russian Federation

Order date: Dec 22, 2022
Order ID: 5094929898695570

The serial number of the PC is 6900H2CH20093 GTR6-A-32512VK0W64PRO-A2.

The problem is as follows. The computer after a day of work (of which the last 2 hours were unloaded) spontaneously rebooted and no longer boots. When trying to turn on, it starts not immediately, but after some time. It is possible to enter the BIOS, you can stay in the BIOS for as long as you like. But when trying to load the operating system, the computer is constantly rebooted. It is completely impossible to boot Windows, install, or reinstall. Constant reboot.

I also tried to boot WindowsPE from an external USB drive. It also doesn't work - the boot reached the splash screen and the computer restarted again.

I wrote a letter to Support-PC@bee-link.com, but there is no answer yet.

I really hope for your help.

Support-03 · Post time 2023-01-11 17:56:05

Hello,
We will reply to your email as soon as possible. There are too many emails and we can't reply in time.
Hope for your kind understanding.

Eloi · Post time 2023-02-04 00:25:35

Hello AleksandrSan,
For information, did you get an answer ?