GTR5 amd ryzen 9 5900hx black screen

pongsak

Playing game, black screen
And AMD SOFTWARE Adrenalin Edition no button Manual Tuning (Custom)

Support-03

Hello,
Could you pls send  a picture of SN at the bottom of the machine and your purchase record?
There is a small hole for CLR CMOS on the front of the machine, please insert a pin for 15 seconds after unplugging the power and HDMI cable, then turn it on to check whether it can be used normally.
And can the LED indicator of the power supply light up?
Can the fan rotate?

1.Please change another HDMI cable or power supply.

2.Please unplug the power supply and HDMI cable. Please try to hit the hole of "CLR CMOS" with a needle or a pin for about 5-10 seconds.Ten minutes later, plug the power supply and HDMI cable, turn on the PC again.

3.There might be something wrong with the hard ware components.Please take out the SSD and RAM and then put them back , make sure they are installed properly.

Also please clean the gold finger with a rubber.Here is the tutorial  https://www.youtube.com/watch?v=hEd_7nmWVOk  

If it still doesn’t work, please press delete key as soon as you turn on the PC, so that you can go to BIOS, please check you can see SSD there.