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Post time 2022-12-23 20:49:11 | Show all posts |Read mode
Hello, I have been waiting for the refund for the package for more than a month, which I have never received.

Despite more than 10 exchanges by email with support, I no longer have an answer from them. However, I did the necessary with the delivery person (La poste Colissimo France) but it's up to you to contact them to get a refund for the package. I can't unlock anything as a client.

I am very unhappy with the situation!
I look forward to hearing from you soon!

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Post time 2022-12-24 10:31:47 | Show all posts
Hello.
Currently the company is mostly colleagues got covid, so the response is slow.
Please understand.
The refund matter is slow because we need to go through the process, involving several departments.
I have marked your matter as expedited.
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