Problem with monitor screen randomly going blank

sam1999

Same problem here. Emailed support and took several tries over several weeks and still no resolution.

paolocalosso

same problem on two different mini pc...

fatfishjeff

May have a semi fix...uninstalled AMD Adrenalin software and used AMD clean up utility....reinstalled AMD Adrenalin but chose to activate driver only as I don't need the program....been working 99%; just a black screen for 2 seconds sometimes but stops and back to previous screen..No reboot needed; automatic

fatfishjeff

fatfishjeff replied at 2023-02-18 18:31
May have a semi fix...uninstalled AMD Adrenalin software and used AMD clean up utility....reinstalle ...

This worked for awhile but it's doing it again...No rhyme or reason; Very Irritating

sam1999

I eventually sent my GTR4 back to them (at my own expense via UPS with tracking) after getting tired of dealing with this issue. They sent a new replacement under warranty, but be prepared to be without a computer for about a month. If you plan to claim warranty replacement, make sure you contact Customer Service for approval first. Good luck.

Support-03

fatfishjeff replied at 2023-02-11 20:38
Still have this problem and is shutting down more often.... Where is support (BAD)

Hello,
Pls contact our email.

fatfishjeff

Support-03 replied at 2023-03-29 18:14
Hello,
Pls contact our email.

And what is your email!!!!

sam1999

fatfishjeff replied at 2023-04-07 04:05
And what is your email!!!!

This is Beelink's support email address: Support-PC@bee-link.com

Simon69

Hi

Yeah, I am experiencing transient issues with a new monitor I bought and have connected.
It is a BenQ MOBIUZ EX270QM, so a decent device.
I have had minor issues, transient, with a momentary black screen.
This happened twice yesterday and once this morning.
I am investigating at the moment, I will try drivers and also I have a new lead to use.
Here's hoping!

Simon69

update: sorted the issues, I believe it was the lead - so no more black screen moments, as I type