GT King II AC3

emveepee

I believe that the GT King II incorrectly reports that it support audio/ac3   When I try to listen to files with ac3 audio I get no audio.  Is this a known defect and if so is there a solution.  I would expect a premium device to suppor h/w ac3 decoding.


Note I am running the firmware that came with the box Beelink003R0  I believe this is newer than the firmware on the web set which show 003P0  

crazyturk

There is no sound in Disney Plus movies.

Support-03

Hello,
Could you send us a picture of SN at the bottom of the machine?

emveepee

Sure, here you go, thanks.

Martin

crazyturk

Yes, they have the same sound problems.

emveepee

crazyturk replied at 2022-11-10 02:15
Yes, they have the same sound problems.

This is really two major problems,

- any decent Android TV box needs to support ac3 decode and direct play  and this is supposed to be a premium device?  Not sure about other Dolby audio either.  I certainly wouldn't have bought this if I had known, it will affect many streaming apps.

- the device is saying it supports audio/ac3 but it doesn't decode it so players won't try other audio options.

crazyturk

I was greatly disappointed

Support-03

emveepee replied at 2022-11-09 21:45
Sure, here you go, thanks.

Martin

Hello,
Pls try to update the firmware https://beelink.oss-cn-hongkong. ... KING%20II/003R0.zip
This is the tool https://mega.nz/file/PvwzDA5R#p4 ... rDeDm5cFwgoLmkIz28g
This is the toturial https://beelink.oss-cn-hongkong. ... lish%2020181120.pdf

Support-03

Hello,
If it still doesn't work, maybe it's incompatible.

emveepee

Mine came with 003R0 so I assume this won't help.  This is very disappointing news, it seems this device is very poor and hopefully these defects can be fixed in time.

This firmware should also be on the download page.

crazyturk

4K HDR OK
4K HLG Dolby No Sound
4K HDR Dolby No sound
4K DTS No sound