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U59 4k/60Hz not working

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Post time 2022-10-27 04:01:07 | Show all posts |Read mode
Hello,

I have a U59v1 that only displays 4k/30Hz. I used the drivers on the beelink website and i've also tried using intel's newest drivers with no success. Does anyone have a solution to this?
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Post time 2022-10-27 20:04:24 | Show all posts
Hello there,

Sorry for the trouble.
1. Please make sure that your monitor supports 4K 60Hz.
2. Please send us a picture of your SN on the bottom of the PC and a picture of your graphic driver version.
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 Author| Post time 2022-10-28 08:14:55 | Show all posts
The monitor model is Samsung LU28R550UQNXZA and it does support 60Hz. I tested the monitor on our other computers and it works fine. Thank you for your help.
Screenshot 2022-10-27 170910.png
Screenshot 2022-10-27 171331.png
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Post time 2022-10-28 18:05:33 | Show all posts
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