View: 1166|Reply: 1

HBO Max freeze and pixelize video

[Copy link]

1

Threads

2

Posts

23

Credits

Newbie

Rank: 1

Credits
23
Post time 2022-10-18 03:59:53 | Show all posts |Read mode
Hello,

My 1st post here but I'm following this forum from time I bought my GT King Pro.
And I have one question, about HBO Max, I can install it without problem, but when I start some movie which start playing normal for like 10 seconds then video freeze, become black or green random color, sound in background is working fine for some 30-40 seconds then dissapear and subtitles working fine. If I stop movie, everything else is going back to normal. Then I again play movie and same, after 10 seconds video freeze etc..
This happen even on my old firmware and newest one.

Anyone have same problem or some solution?

thank you in advance



Reply

Use magic Report

5

Threads

2317

Posts

7168

Credits

Super Moderator

Rank: 8Rank: 8

Credits
7168
Post time 2022-10-21 11:25:45 | Show all posts
Hello there,
Please try these solutions.
1.Update HBO Max
2.Test your connection speed
3.Reduce activity on your network
4.Restart your devices
5.Try another device
6.Try a wired connection
Here is the tutorial in detail at https://help.hbomax.com/us/Answer/Detail/000001257
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Sign up

Points Rules

Quick Reply To Top Return to the list