HDD not working

silvercoupe97 · Post time 2022-10-14 06:17:27

Am I missing the search bar? Anyway, I just purchased the SER 4700u and I have attached a 7mm 2TB HDD, but it won't turn on. I have attached a regular laptop 500GB 2.5" HDD, it turns on and I can see it right away. I thought the mounting bolt holes were a MM too far forward even and just left them off, but nothing. I also swapped out the GTI-SATA for the regular ribbon just to try everything that I physically could. I'm on my second Seagate mobile 2TB HDD and neither one of them could be picked up by the computer. Does anyone have a possible solution? TIA.

Support-03 · Post time 2022-10-14 07:58:07

Hello there，

Please check if the SATA cable is intact?
Could you please send me a picture of it ?

silvercoupe97 · Post time 2022-10-15 04:03:31

The cable is intact and connected to the motherboard and lid side with the ribbon labeled M and L. The locks on both sides are also engaged.

silvercoupe97 · Post time 2022-10-15 04:45:23

Here are three pictures showing the lid, motherboard, and both. I also replaced the regular SATA with the GTI-SATA ribbon. It did not make a difference.

silvercoupe97 · Post time 2022-10-18 09:38:49

Edited by silvercoupe97 at 2022-10-18 09:41

You can see the ST2000LM007. The other two are accounted for. That one is not. How do I get it to become usable in the OS? Can anyone help?

silvercoupe97 · Post time 2022-10-25 01:43:41

Beelink support...you guys still here?