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AMD fTPM Audio Stutter Issue

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Post time 2022-09-22 00:30:39 | Show all posts |Read mode
I recently purchased a GTR 5900HX mini PC with the latest bios version of 1.24. My understanding was that this bios version was supposed to fix the AMD audio stuttering issue caused by fTPM but I have now experienced this issue twice over the last few weeks (audio stuttering + 2-3 sec freeze). Not frequently so not a big deal but was wondering if anyone else was experiencing this issue with this bios version.
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Post time 2022-09-23 19:05:53 | Show all posts
Have the same problem here with my 4700U.
Asked the Beelink support twice for a BIOS update, but no reaction.
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Post time 2022-09-23 21:05:52 | Show all posts
georgeduke replied at 2022-09-23 19:05
Have the same problem here with my 4700U.
Asked the Beelink support twice for a BIOS update, but no ...

Hello there,
Did you send email to us or live chat ?  Please send email to support-pc<support-pc@bee-link.com>
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 Author| Post time 2022-10-03 07:41:29 From the mobile phone | Show all posts
For me, support said there is not a newer bios. I have the latest version.
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 Author| Post time 2022-10-06 05:48:06 | Show all posts
Happened again, this time I was only listening to Amazon Music without anything else. Lasts 2-3 seconds and entire computer freezes for that period of time as well.
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Post time 2024-03-09 18:15:09 | Show all posts
Is there any fix for this in the meantime? I still have the problem on Windows 11 and it is a common problem (also from AMD at the top). Beelink should really get to work on a BIOS update, as the PC is unusable for me (as it is used productively).
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Post time 2024-03-11 14:01:30 | Show all posts
forzasalva replied at 2024-03-09 18:15
Is there any fix for this in the meantime? I still have the problem on Windows 11 and it is a common ...

Hello there,

Could you please send us a picture of  SN code at the bottom of machine ?

Then we will send you the corresponding driver file and system file.

General audio problems are solved by updating the driver.

If you need a BIOS update, you can contact this email address: support-pc@bee-link.com

Have a nice day!
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Post time 2024-03-19 20:16:45 | Show all posts
Edited by forzasalva at 2024-03-19 20:34

Already did contact the Beelink support. Unfortunately the latest BIOS version is the one with AMD fTPM problems.
It's not about the drivers. It's completely about the TPM structure of AMD's fTPM. AMD released an update for OEMs like Beelink, but Beelink doesn't seem to care about the BIOS updates for the SER4.
The fTPM stuttering is not about audio problems. It's a problem where the TPM "module" (in this case firmware) receives to many demands, causing the CPU to stutter 1-2 seconds.

I have gone through the "Send me the serial number" procedure several times. The answer was always that I have the latest BIOS version. Yes, the latest faulty BIOS version with fTPM stuttering.
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Post time 2024-03-20 17:14:03 | Show all posts
Hello there,
As for the bios for AMD fTPM problems,we will ask for the technical personnel.
Could you pls tell us the model of machine?The SER4700 or SER4800?
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Post time 2024-03-21 01:17:24 | Show all posts
It's the SER4800U with dual HDMI.
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