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GK55 Win11Pro unknown USB device after install from official support release

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Post time 2022-08-20 16:40:52 | Show all posts |Read mode

I reinstalled Windows 11 Pro from the "Windows 11 PRO System of GK55" link in Support,
GK55_AZW_WIN11pro_英德西意日法俄中_up282_3165_20211126.zip 7.92 GB ,
and after install there is one Unknown USB Device,
Device instance path  USB\VID_0000&PID_0002\5&14013D94&0&5 .

What might this be and where to obtain drivers for it? I can provide more information other than the device instance path if needed.

Just a note of installing from the zip:
You'll need a 16GB USB key since the unzipped release is slightly over 8GB, 8.06GB exactly.
You need to format and label the USB key like this (ignore the commas):
diskpart,
list disk,
select disk # (number of the USB drive you want to use),
clean (WARNING: be very sure you have the correct USB drive selected, this will destroy all data from the disk you have selected),
create partition primary,
select partition 1,
format fs=ntfs quick label="winpe" (the label is very important or the install script MAIN.CMD will not run),
active,
exit.

Then extract the zip package on the USB key, and you're ready to install.

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Post time 2022-08-22 19:46:20 | Show all posts
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 Author| Post time 2022-08-23 19:19:19 | Show all posts
It's not that driver. Installed it and nothing happened.

Nirsoft USBDeview says of the Unknown USB Device:
Port_#0005.Hub_#0001        Unknown USB Device (Device Descriptor Request Failed)        Unknown        Yes        No        No        No                        2022-08-23 17:47:37        2022-08-23 10:13:30        0000        0002        0.00                00        00        00                GK55                                                                (Standard USB Host Controller)                                Unknown USB Device (Device Descriptor Request Failed)        10.0.22000.1        BADDEVICE.Dev.NT        usb.inf        USB\VID_0000&PID_0002\5&14013d94&0&5        Removable, SilentInstall, RawDeviceOK        2022-08-23 17:47:37        2022-08-23 17:47:37        2022-08-23 17:47:36               

Noticed that Bluetooth is grayed out in Device Manager, deleted it and rescanned devices and it did not come back. GK55 does have Bluetooth, yes?
Is there a Win11 driver/setup for the Bluetooth to be downloaded?
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Post time 2022-08-24 12:43:40 | Show all posts
blinko replied at 2022-08-23 19:19
It's not that driver. Installed it and nothing happened.

Nirsoft USBDeview says of the Unknown USB  ...

Hello there ,

What is your OS before you install windows 11 pro?
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 Author| Post time 2022-08-27 09:15:09 | Show all posts
Edited by blinko at 2022-08-27 09:23
Support-03 replied at 2022-08-24 12:43
Hello there ,

What is your OS before you install windows 11 pro?

Windows 10 Pro that this device was installed with from factory.
But Windows 11 Pro install was a clean install with the mentioned package GK55_AZW_WIN11pro_英德西意日法俄中_up282_3165_20211126.zip

I know how to make an upgrade install preserving drivers, but this is no longer an option. But i trusted that the factory Win11Pro image would have everything necessary.

Like I said the Bluetooth device is no longer visible. What is the correct BT driver package for GK55 with Windows 11 Pro?


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Post time 2022-08-30 09:34:48 | Show all posts
blinko replied at 2022-08-27 09:15
Windows 10 Pro that this device was installed with from factory.
But Windows 11 Pro install was a  ...

Hello there,
For GK55, before you upgrade to windows 11 pro, you need to update the BIOS first.
Please contact our support to get the BIOS file.  support-pc<support-pc@bee-link.com>
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Post time 2022-10-24 23:49:17 | Show all posts
Support-03 replied at 2022-08-22 19:46
Hello there,

Please update the driver https://beelink.oss-cn-hongkong.aliyuncs.com/%E9%80%9A%E7%94 ...

I have the same problem. I have hade problem with win11 updates and after trying all fixes recommended by Microsoft I decided to reinstall operating system. I reinstalled using usb drive and download from Microsoft to the same operating system win11 pro. I installed drivers using your link but still 1 driver is missing "unknown audio device" and I can't hear audio trough HDMI cable.
Can somebody back up drivers from existing original box and post it to this forum?
I know I should do this before I decided to reinstall operating system... now it's to late for this
  
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Post time 2022-10-25 00:21:54 | Show all posts
RichardK replied at 2022-10-24 23:49
I have the same problem. I have hade problem with win11 updates and after trying all fixes recomme ...

I did it before, audio driver is still missing in this folder.
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Post time 2022-10-25 19:57:25 | Show all posts
RichardK replied at 2022-10-25 00:21
I did it before, audio driver is still missing in this folder.

Hello there ,

Please contact our support team to update the BIOS.  support-pc<support-pc@bee-link.com>
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