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SEI8 8279U - no splash screen / can't enter bios/boot menu

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Post time 2022-08-10 23:43:50 | Show all posts |Read mode
8279U is not showing the Beelink splash screen at startup and I can't enter the bios or boot selection screen.  Monitor stays off until Windows boots.  This happens with cold boot or restart.  I have tried different monitors, HDMI cables but no luck.  Also tried the clear CMOS.  The same happens when trying to reboot from Windows with Advanced Startup.  If I try the keys to enter bios or boot menu (blindly) the monitor will stay off.

I want to reimage Windows 11 to address blue screen issues but this is preventing me.  Is there possibly a bios update to address this or any other ideas on how to resolve?  I emailed support on Sunday but I haven't received a response.


Thanks,
Isaiah
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Post time 2022-08-12 00:45:46 | Show all posts
Hello there,

Could you please send us a picture of SN on the bottom of the PC ??
What is the error code on the blue screen ?
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 Author| Post time 2022-08-12 03:59:19 From the mobile phone | Show all posts
Support-03 replied at 2022-08-12 00:45
Hello there,

Could you please send us a picture of SN on the bottom of the PC ??

Thanks a bunch here is a picture of the serial number.  I can’t remember the blue screen error but will post if can reproduce.  I believe it was rather generic as opposed to being indicative of a memory issue etc.

Thanks!
Isaiah
51B4A925-D3FA-4F06-8172-4461A824E596.jpeg
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