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Edited by JerryA at 2022-08-05 21:01
SOLVED - It looks like the USB device that appeared under Device Manager USB Universal Serial Bus Controllers with Yellow triangle exclamation mark saying "can't find device descriptor" WAS my missing fingerprint scanner (Biometric devices was not there anymore). Appears that the Beelink GTR5 uses an EgisTec Touch Fingerprint Sensor. Not sure exactly how I solved this problem because I tried a lot of stuff, including going to the EgisTec support and downloading the latest driver. I tried registry edits. I tried restoring windows system to prior states with Restore. I tried everything I could read on Google. I tried downloading the latest driver on Beelink GTR5 support page but, I did not run that. I did not use the link provided above. I unpacked the latest driver from EgisTec support and manually force loaded the driver for that. The latest driver seems to have a 2022 date. That did not work either. In the end, I did have the whole original operating system on an old NVME SSD drive. I swapped SSD's and booted off the old OS and at least the Hello fingerprint sign-in option was back, so I knew it was not broken hardware/reader. I found all the original EgisTec drivers in C: drive /WIndows /System32 and copied them to a USB stick. Put the new NVME SSD back in. Plugged the USB stick back in, and booted/restatred the PC and, don't know, maybe it automatically found the drivers on the USB stick but, everything was back to normal. The driver there now shows 6/15/2020 version 3.6.2.1 and that is the original and that seems to be working. |
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Post time 2022-08-05 00:03:04
Post time 2022-08-05 18:50:03
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