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SER3 - extremely laggy/choppy windows 11

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Post time 2022-06-13 03:54:47 | Show all posts |Read mode
Hey,

Anyone know a fix for this?
I tried to change power settings to maximum power.
Tried multiple AMD driver reinstalls

Watching the netflix app, and youtube, are extremely choppy and bog the system down. I'm pretty sure it should be able to run both of these things fine, so not sure what the issue could be. Going to try downgrading to windows 10 from 11, but not sure this is the fix I want. This should at least tell me if it's a software issue.

Anyone experience this before? using ser3 3750h on windows 11.
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 Author| Post time 2022-06-13 15:28:42 | Show all posts
Update: downgraded to windows 10. same issue.
Looks like the problem is running desktop at 4k.
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Post time 2022-06-13 15:57:24 | Show all posts
Hello,

Could you please send an image of the SN code to me?
I will send the corresponding BIOS to you.
You can flash the BIOS to solve this issue.
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 Author| Post time 2022-06-14 06:03:54 | Show all posts
Support-02 replied at 2022-06-13 15:57
Hello,

Could you please send an image of the SN code to me?

Ok thanks, I sent it to your private messages
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 Author| Post time 2022-06-15 23:12:24 | Show all posts
squ1d replied at 2022-06-14 06:03
Ok thanks, I sent it to your private messages

Hey, any update on this? I do not want to end up returning this because it wont run properly in 4k.
If you or anyone else has a bios to fix this, please share the link.

Thanks
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Post time 2022-06-16 17:11:55 | Show all posts
Hello,

I can't open your picture link directly, can you post it again?
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Post time 2022-06-17 12:52:32 | Show all posts
I have the same model and I would be interested in the bios update.  I'll pm the serial number.
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Post time 2022-06-18 11:38:53 | Show all posts
Hello ,

The BIOS has been sent to you via private chat.
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 Author| Post time 2022-06-19 03:30:40 | Show all posts
Thanks. I got the bios, updated, reinstalled windows 11, but no change at all. Still very laggy in 4k desktop in windows.
Any other ideas?
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Post time 2022-06-20 15:30:39 | Show all posts
Hello,

You can contact our support email for you to handle it.
This is the email: Support-PC@bee-link.com
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