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My King Pro box isnt picking on the OTA update

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Post time 2021-05-11 00:07:50 | Show all posts |Read mode
Any idea why my box isnt picking up the OTA? When i go to updates and CHECK FOR UPDATES, it just says that i have the latest update.  Any idea how to fix this?  I have attached a pic of my box id and TV screen.

thumbnail_20210510_115135.jpg
thumbnail_20210510_115031.jpg
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Post time 2021-05-11 10:26:58 | Show all posts
What is your current firmware version? Can you show me the screenshots?
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 Author| Post time 2021-05-11 21:50:03 | Show all posts
beelink replied at 2021-05-11 10:26
What is your current firmware version? Can you show me the screenshots?

The firmware screenshot is the first one above. Do you not see it?  It says galilei-userdebug 9 PPR1.180610.011 20200915 test-keys_20200915-1442.   I should be getting the OTA with this version, correct?
http://forum.bee-link.com/forum. ... zgy&nothumb=yes

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Post time 2021-05-12 10:29:50 | Show all posts
gsanta replied at 2021-05-11 21:50
The firmware screenshot is the first one above. Do you not see it?  It says galilei-userdebug 9 PPR ...

Hi there
Maybe you misunderstood my meaning
I need the firmware version shown in the picture(setting>system>about device)
QQ截图20210512102742.png
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 Author| Post time 2021-05-12 21:35:00 | Show all posts
beelink replied at 2021-05-12 10:29
Hi there
Maybe you misunderstood my meaning
I need the firmware version shown in the picture(sett ...

Sorry.    Its 913PO_wol

I would really like to get this fixed so i can use the OTA to upgrade if possible.  Let me know.

Glenn
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Post time 2021-05-13 10:35:41 | Show all posts
gsanta replied at 2021-05-12 21:35
Sorry.    Its 913PO_wol

I would really like to get this fixed so i can use the OTA to upgrade if  ...

Hi there

Please check if you can ota update it now, we have made some adjustment
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 Author| Post time 2021-05-14 02:11:55 | Show all posts
beelink replied at 2021-05-13 10:35
Hi there

Please check if you can ota update it now, we have made some adjustment

YES! i see the update now. Thanks!  One question for i update.   Will doing this update cause the box to completely reset itself? Will i lose all my apps and have to reload everything?
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Post time 2021-05-17 10:26:02 | Show all posts
gsanta replied at 2021-05-14 02:11
YES! i see the update now. Thanks!  One question for i update.   Will doing this update cause the  ...

If you update it by OTA , you will not lose your data

If you update it by USB cable or firmware,you will lose them
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Post time 2021-05-17 13:02:56 | Show all posts
Hello, I have the same issue.  I just received 5 boxes and they power up fine but when I turn off.  They auto power back up.  The firmware build is 915PO_wol
Do I need to give you the other builds as well?  Will you be able to send OTA to fix?  Thank you much,
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