device stuck at home screen

06bozkurt · Post time 2021-01-13 18:35:22

The device is stuck on the login screen and it won't turn on despite waiting for minutes

BaldEagle · Post time 2021-01-13 20:14:19

First try removing the power supply plug from the box for a couple minutes and then plug in again.
IF that doesn't work then some questions ..

1) did you just do a box update ? IF so then you might have to try a full reset
2) Was there any chance of a power outage while doing any update?
3) Did you just install any new apps? IF so again might need a full reset...
4) Did you just connect it to a new TV ... might be TV is not switching to proper resolution as box boots up.

Also if possible, try it on another TV and see what happens.

Hope these ideas get you running ...

06bozkurt · Post time 2021-01-21 21:02:16

BaldEagle replied at 2021-01-13 20:14
First try removing the power supply plug from the box for a couple minutes and then plug in again.
I ...

thanks i installed new rom, the problem is fixed