No Video Signal - Please Help!!

beelink · 发表于 2020-09-23 09:16:53

technologicon replied at 2020-08-20 18:08
how long you need to fix this? since april this year months ago you know from that problem! so it w ...

Please help us try，when connecting to the TV, turn down the resolution, then connect it back to the Soundbar, and also need to turn off the automatic resolution switch，Please try to see if this works. In addition, I hope you can provide us with a video of your problem, because when we test this problem ourselves, everything works normally

beelink · 发表于 2020-09-23 09:17:02

cgteo replied at 2020-09-22 14:56
SN: SB9HH0JE00142 64G

Please help us try，when connecting to the TV, turn down the resolution, then connect it back to the Soundbar, and also need to turn off the automatic resolution switch，Please try to see if this works. In addition, I hope you can provide us with a video of your problem, because when we test this problem ourselves, everything works normally

beelink · 发表于 2020-09-23 09:17:14

rruzsi replied at 2020-09-14 14:55
Hi guys!

This is very annoying, but I think its not (only) Beelink issue, because with coreelec its ...

Please help us try，when connecting to the TV, turn down the resolution, then connect it back to the Soundbar, and also need to turn off the automatic resolution switch，Please try to see if this works. In addition, I hope you can provide us with a video of your problem, because when we test this problem ourselves, everything works normally

rruzsi · 发表于 2020-09-24 17:03:08

beelink replied at 2020-09-23 09:17
Please help us try，when connecting to the TV, turn down the resolution, then connect it back to t ...

Hi!

Sorry for late, i'm not living where the devise is.

https://drive.google.com/drive/f ... dbVkUsS?usp=sharing

I hohe I could help to find the problem.
S/N:B922

rruzsi · 发表于 2020-09-24 17:07:30

beelink replied at 2020-09-23 09:17
Please help us try，when connecting to the TV, turn down the resolution, then connect it back to t ...

Sorry for late, but I'm not living where the device is.

https://drive.google.com/drive/f ... dbVkUsS?usp=sharing
S/N:B922

I hope i could help , to fix this problem.

beelink · 发表于 2020-09-25 18:22:34

rruzsi replied at 2020-09-24 17:07
Sorry for late, but I'm not living where the device is.

https://drive.google.com/drive/folders/1D ...

Thank you for your information, we will give feedback to the technical staff

rruzsi · 发表于 2020-10-27 17:38:43

Any news please?

bvisje · 发表于 2021-03-02 04:18:24

Edited by bvisje at 2021-03-03 02:33

Dear Beelink support.
I have the same problem as adressed in this topic.

Is there any solution to this problem yet?
I have a GT King Pro, no problems at all when connecting to my TV directly, but when connected through my soundbar the screen turns black. The weird thing is audio is still working, for example when I have Kodi running I can hear the GUI noises.

Sometimes the screen is back again (for no specific reason) just to disable a few minutes later.

Setup:
-Beelink GT King Pro connected to HDMI 1 on Soundbar
-Samsung HW-Q80R soundbar connected to HDMI eARC on TV
-LG CX OLED 55inch

Edit:
-When booting up the GT King Pro i get the Beelink Logo and the skull with colored eyes, after that the screen goes to black.

beelink · 发表于 2021-03-04 09:56:57

bvisje replied at 2021-03-02 04:18
Dear Beelink support.
I have the same problem as adressed in this topic.

Please help us to try it. When connecting to the TV, please reduce the resolution and then reconnect it to the soundbar, and also need to turn off the automatic resolution switch, please try if it works. Also, I hope you can provide us with a video about your problem, because when we tested this problem ourselves, everything was fine

bvisje · 发表于 2021-03-05 03:15:45

Here is the recording. Not in the recording but worth to mention, when connecting a tv box to the soundbar i have no black screen issues.

I already tried all the resolutions, when I lower the resolution on the TV connection (auto adjusting is set to off) and connect it to the soundbar nothing happens. When I then reconnect it to the TV the resolution is set to the highest again (isn't this strange since I set auto chaning the resolution to off?)

I hope you can find an explanation or better a fix for this :) Thank you for the fast responses so far.

Recording: https://drive.google.com/file/d/ ... gn/view?usp=sharing