Beelink GT1 MINI - Voice Remote Not working

jaggi.singh1987 · 发表于 2019-05-20 18:56:15

Hi Team,
I have bought Beelink GT1 MINI TV Box with Voice Remote - Black 4GB DDR4+64GB ROM EU PLUG from Gearbest.com.

After receiving on 01st May, I used the product without any issue, but after 5-7 days, it's Voice remote stopped working. None of the buttons are working, however, only Power ON/OFF button is working. I could see a green LED on Voice Remote when I use other button like - Voice function, Volume function etc., but there is no response reflected on BeeLink. Please help in resolving the issue, or else I need to return the product.

beelink · 发表于 2019-05-21 09:45:31

Hello
Do you have a USB signal receiver plugged into the machine? The voice button requires a long press to take effect.

jaggi.singh1987 · 发表于 2019-05-21 17:27:39

Hi Team,

Yeas, adapter is connected to the BEELINK device. What I am trying to say is that, none of the VOICE REMOTE FUNCTIONS (i.e VOLUME + -, VOICE, MENU etc.) aren't working except POWER ON/OFF. It looks like a bug in the android version as per my understanding.

PFA, image.

beelink · 发表于 2019-05-21 18:18:15

jaggi.singh1987 replied at 2019-05-21 17:27
Hi Team,

Yeas, adapter is connected to the BEELINK device. What I am trying to say is that, none o ...

Please try the following
1. Re-plug the USB signal receiver and replace the USB port.
2. When the button is pressed, the LED of the remote control flashes normally, try to replace the battery.

If the above operation is invalid, please contact our after-sales email address and we will resolve your issue as soon as possible.

jaggi.singh1987 · 发表于 2019-05-21 19:08:25

beelink replied at 2019-05-21 18:18
Please try the following
1. Re-plug the USB signal receiver and replace the USB port.
2. When the ...

Hi Team,

I have already re-plug the USB signal receiver and replaced the batteries, however it is still the same.

Kindly provide me with after sales email to contact.

beelink · 发表于 2019-05-23 10:19:23

jaggi.singh1987 replied at 2019-05-21 19:08
Hi Team,

I have already re-plug the USB signal receiver and replaced the batteries, however it is ...

After-sales email: beelinkservice@bee-link.com

There is also an after-sales service card in the package box of the purchase machine, which has a contact mailbox.

rastas80 · 发表于 2019-05-24 10:17:57

I have the exact same problem ...... no solution to date.
http://www.bee-link.com/forum.ph ... 5&fromuid=51996

When I email support I get the following:
"This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

beelinkservice@bee-link.com
host mxbiz1.qq.com [184.105.206.88]
SMTP error from remote mail server after RCPT TO:<beelinkservice@bee-link.com>:
550 Ip frequency limited. http://service.exmail.qq.com/cgi ... amp;&no=1000725"

beelink · 发表于 2019-05-25 10:43:56

rastas80 replied at 2019-05-24 10:17
I have the exact same problem ...... no solution to date.
http://www.bee-link.com/forum.php/forum.ph ...

Sorry, it may be that the mail server is faulty. Please try to resend the mail.

rastas80 · 发表于 2019-05-27 09:31:06

Just tried again:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

beelinkservice@bee-link.com
host mxbiz1.qq.com [184.105.206.88]
SMTP error from remote mail server after RCPT TO:<beelinkservice@bee-link.com>:
550 Ip frequency limited. http://service.exmail.qq.com/cgi ... amp;&no=1000725