SER5 MAX Turns on but no output

JakeWake

Puchased a Beelink Mini PC SER5 MAX a few months ago. It worked well. After a while the monitor stopped recieving a signal from the computer. Now when I turn on the computer, the power button will light up, and the fan will turn on, but nothing else happens. There is no video output. The keyboard and mouse do not light up.



With the display, I have tried using a different HDMI cord, and using the display port.


I have looked at other posts on these forms, and cleaned the contacts of the RAM. Then I tested the RAM individually.


None of this has worked.


What else can I do?


Is there a warranty?


Thank you!

tuiguang10

Hello Jake,


Sorry for the trouble. Don't worry, the PC has one-year warranty.
Could you please send us a picture of SN on the bottom of the PC ?

Here are some potential solutions:

You can try to clear CMOS :Please turn off the PC , unplug the power supply and HDMI cable , and press the CMOS pinhole for about 10 seconds. Ten minutes later, plug the power supply and HDMI cable, turn on the PC again. 

Please wait about one or two minute, if you can go to the system. 
Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save.  
Here is the tutorial https://mega.nz/file/2nIRGaYI#M2 ... pfyHlqyjnn86TypZp2w  

If the problem persists, please try other solutions:

1.Please change another  power supply.

2.And  pls try to take out one ram out, and then just leave one in the box to see if that machine could work, and the same way to test the other one , to see if that is ram issue.（if your ram is more than 8gb）

Please let us know what happens after you try these steps.

Have a nice day!

JakeWake

tuiguang10 replied at 2025-05-07 15:54
Hello Jake,

Thank you for your reply.
I attached the picture of the SN.


I tried clearning the CMOS, and that did not fix my problem.
I wasn't able to get to the BIOS to change the boot options because there is no video.


I tried using a power cord from another Beelink computer that I know works, and that did not fix my problem.
I took 1 RAM out and tested, then repeated with the other RAM. Neither of those worked either.


Thank you!

tuiguang10

JakeWake replied at 2025-05-08 05:13
Thank you for your reply.
I attached the picture of the SN.

Hello there,

It is suggested that you can contact our after-sales service email: support-pc@bee-link.com

Then you can ask our staff about the matter of replacing the faulty machine with a new one.

Have a nice day!