Author: NTT

Latest BIOS SER7 7840HS

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Post time 2024-05-06 14:25:37 | Show all posts
hxu6206 replied at 2024-05-01 11:32
Hi could you also provide us latest bios? As ours still running outdated bios.

The attached please ...

Hello there,

We have sent you the BIOS file and tutorial , please check your email.

Have a nice day!
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Post time 2024-05-09 09:01:59 | Show all posts
I don't find the email, what email did you send it from? Thanks.
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Post time 2024-05-09 09:04:30 | Show all posts
Never mind, I found it now, thanks.
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Post time 2024-05-09 17:04:11 | Show all posts
hxu6206 replied at 2024-05-09 09:04
Never mind, I found it now, thanks.

Hello there,

You are welcome. We are happy to help you.
If you have any questions during the use of the machine, please feel free to contact us.
Have a nice day!
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Post time 2024-06-06 10:19:55 | Show all posts
Quincy47448 replied at 2024-02-25 01:20
Just wondering if this has been addressed in a bios update?  I have the sER7 7840HS.

AMD Processor  ...

Still looking for a fix for this issue.  When will this be addressed with an update.
Awaiting response.

Thanks
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Post time 2024-06-06 17:37:25 | Show all posts
hello, sorry, so far, the v38 version is still the latest .
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Post time 2024-07-08 10:04:20 | Show all posts
Hello,

Please provide the latest BIOS for SER7
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Post time 2024-07-08 14:09:27 | Show all posts
opiuse replied at 2024-07-08 10:04
Hello,

Please provide the latest BIOS for SER7

Hello there,

Could you please send us a picture of  SN code at the bottom of machine ?

Could you please take a picture of the BIOS main screen of your machine for us to see?

Then we will see if your BIOS need to update.

Have a nice day!
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Post time 2024-07-23 09:36:55 | Show all posts
tuiguang10 replied at 2024-07-08 14:09
Hello there,

Could you please send us a picture of  SN code at the bottom of machine ?

Hi there,
Here is the details of my SER7 as per requested:
mmexport1721689360966.jpg
IMG_20240723_112243916.jpg


My SER7 couldn't wake up from sleep mode from time to time. My questions are:
* Is there are latest stable BIOS for my pc to upgrade?
* Does my pc need to upgrade to the latest BIOS? (assuming issue will be fixed?)
* If yes please send me the lastest BIOS version and upgrade instruction.

I've sent this to support email by the way.


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Post time 2024-07-23 15:47:05 | Show all posts
ser7user replied at 2024-07-23 09:36
Hi there,
Here is the details of my SER7 as per requested:

hello there,
I have sent the bios file to you via PM,pls check it in time.
if your PC cannot wake up from sleep mode,pls try the below solutions:
①Please go to device manager---separately right click the keyboard and mouse--properties--power management--check “Allow the device to wake the computer”

 

②Please disable startup in the power option. In Control Panel, click the Power Options.

Select the Choose what the power buttons do.

Uncheck the “Turn on fast startup.”

Select Save Settings.



③On your keyboard, press the Windows logo key and type cmd. Then click on Command Prompt and click Run as administrator. Click Yes when prompted with a User Account Control window. Type powercfg.exe /hibernate off && powercfg.exe /hibernate on and press Enter. Again, try to put your PC to sleep and wake it up to see if it functions properly.



④Tweak power settings

1.On your keyboard, press the Windows logo key and R at the same time, then type powercfg.cpl into the box and press Enter.

2.Click the chosen power plan and click Change plan settings.

3.Click Change advanced power settings.

4.Double-click on Sleep, then set Allow hybrid sleep in Off and set Allow wake timers to Enable.

5.Click Apply > OK. Restart your computer, test on your machine again and see if it wakes up without fail.

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