GTR7 PRO - Recurrent Reboots every 30 min - still no solution from beelink

drayman20

I am using 2 screens 4K 32inch with 60Hz refresh rates
1st = HDMI cable
2nd = PD cable
https://forum.bee-link.com/forum.php?mod=attachment&aid=MzkxNnwyYmYwZGU2ZDNmMGM1MTJhZmIxMjZiYjUxY2YwYmMxZXwxNzMyMjI0NjEw&request=yes&_f=.jpg

I attached the event log showing the critical reboot ..

drayman20

I hope this helps

adewes

Not that one either. It must be prior to this entry. Check my screenshot! EventID = 507

Support-03

Hello there,

We are still working on this issue.  Just some of the PC have reboot problem.
① Please update the latest AMD driver.
② Please try to use only one RAM and one monitor.  You can send the item back for a replacement after we release the working ones.  They will be in stock in about 2 weeks.

Best regards,
George

adewes

One thing I noticed I normaly have the reboots and crashes when I leave my mouse/keyboard idle, like reading something, watching video and so on.  It looks like it might be related to power management even though I disabled all sleep/hibernation settings from Windows and BIOS.

I've using PowerToys Awake functionality (Mode = keep awake indefinitely) for two days now and no reboots so far. Can some of you try it too? It seems to have a positive effect here. I'll keep you posted.

GarethRossUK

adewes replied at 2023-08-10 04:19
One thing I noticed I normaly have the reboots and crashes when I leave my mouse/keyboard idle, like ...

is that something to do with cpu usage?

I feel if it is then a script i wrote that also forces cpu all cores to remain active would do the same if its a cpu usage tool.

adewes

GarethRossUK replied at 2023-08-10 06:08
is that something to do with cpu usage?

I feel if it is then a script i wrote that also forces cp ...

That's what I think. A little bit more active "anti idle" code must be executed in PowersToys Awake compared to just configuring Windows to not sleep/hibernate or setting the plan to Performance.

Let me know if it seems to improve the situation for you too.

GarethRossUK

adewes replied at 2023-08-10 06:25
That's what I think. A little bit more active "anti idle" code must be executed in PowersToys Awak ...

I've not had the issue myself but i am following it closely because I'd rather be in the know and ready if i were to find it.

soaoga

Support-03 replied at 2023-08-07 21:57
Hello there,

We are still working on this issue.  Just some of the PC have reboot problem.

Beelink,

Não adianta atualizar Bios e nem drive amd. Eu fiz esses dois e não resolveu!

Eu fiz um teste simples no pc: coloquei um vídeo para tocar no VLC Player e depois de menos de 3 minutos o pc simplesmente, reiniciar com o drive atualizado amd.

Depois, desinstalei o driver amd e instalei o drive de vídeo básico do windows (que não é o ideal, foi apenas para teste) e o resultado é ZERO reinicialização do pc. Não ocorreu reinicialização.

Então, o problema é de driver da amd!

Support-03

soaoga replied at 2023-08-10 11:58
Beelink,

Não adianta atualizar Bios e nem drive amd. Eu fiz esses dois e não resolveu!

Hello there,

If it is the issue of AMD driver, we need to wait them to release the new one.
Will it reboot if you only use one RAM?