GTR7 7840HS - random reboots

risingstar · 发表于 2023-06-25 14:29:58

I have two GTR 7 Pros and both were randomly rebooting by themselves. After taking out one of the RAM modules, the rebootings stopped. One of the BIOS is dated 6/5/2023. The other I updated it with a newer BIOS Beelink sent me, dated 6/13/2023.

congedo · 发表于 2023-06-25 19:43:01

I was interested in buying but reading how it works I look and change brands.

Support-03 · 发表于 2023-06-25 21:18:29

Hello there,
Sorry for the trouble.
May I have a picture of your SN on the bottom of the PC?
What is your BIOS version ?
Please repeatedly press delete key as soon as you turn on the PC, go to BIOS.
Please send us a picture of the Main page.

AverageUser · 发表于 2023-06-26 01:19:52

Support-03 replied at 2023-06-25 21:18
Hello there,
Sorry for the trouble.
May I have a picture of your SN on the bottom of the PC?

BIOS Version GTRP01_P5C6V07 (05/27/2023)
Random reboots (windows event viewer is silent, looks like power supply problem), no matter what am I doing, can reboot with 0 opened windows 10 minutes later after boot twice a day + high RAM temperature, so I am not happy with purchase...
Hope support will do something, because I have one more week for requesting a return, in case they will only ask questions :(
My SN photo is at your email (email: s*****38@gmail.com)

Wai-Beelink · 发表于 2023-06-26 03:21:13

I am having same trouble.

I just emailed
Support-PC@bee-link.com
with copy of my BIOS version 5/27/2023 and SN.

Thanks.

JoeGasper · 发表于 2023-06-26 11:09:39

Same issue. Hard reboots, no blue screen, as if it was power cycled.
Emailing my info to Support.

Support-03 · 发表于 2023-06-26 22:06:33

AverageUser replied at 2023-06-26 01:19
BIOS Version GTRP01_P5C6V07 (05/27/2023)
Random reboots (windows event viewer is silent, looks lik ...

Hello there,

Did you update the BIOS ?

cpilch78 · 发表于 2023-06-26 22:09:48

Support-03 replied at 2023-06-25 21:18
Hello there,
Sorry for the trouble.
May I have a picture of your SN on the bottom of the PC?

Attached are the images.

AverageUser · 发表于 2023-06-26 22:46:43

Support-03 replied at 2023-06-26 22:06
Hello there,

Did you update the BIOS ?

I did not. I haven't seen any bios updates file, looks like you're sending it directly by request

AliPJ · 发表于 2023-06-27 06:13:23

Was really hoping not to see problems with this unit. This could be the one especially in orange.