Continuous boot loop on SER 7 after Win11 update

ChrisWNY · 发表于 2024-12-24 02:15:36

Edited by ChrisWNY at 2024-12-24 02:17

I've encountered similar issues with my SER7...on restart it occasionally goes into a boot loop. I suspect newer versions of the AMD Radeon software (24.x.x) are more likely the culprit vs Windows 11. I've reported the issue to AMD on several occasions but have not heard back. The reason I suspect the AMD drivers is that the AMD Radeon crash reporter pops up after the SER7 successfully boots to a desktop after going through the boot loop an undetermined number of times. I've found that eventually after restarting a few times it usually boots normally. When the problem worsens (3 or more reboots before a successful startup) I generally uninstall the AMD GPU drivers via DDU, then reinstall them, and the problem goes away, only to return again at some point in the future.

tuiguang10 · 发表于 2024-12-24 16:21:57

Opitz replied at 2024-12-23 20:45
Hi, I have the same problem. After the update I could never log back into Windows. I tried to solve ...

Hello there，

It is recommended that you go to the Microsoft official website to download the latest Windows file for installation, this is the tutorial: https://mega.nz/file/On523Jxa#W3 ... esdSrxyqQfI3L1n6n7k

For disabling Windows Update, the tutorial is to press the Win + R key, open the Run dialog box, enter services.msc command, find the "Windows Update" service and double-click to open it. Set the boot type to Disable and the recovery option to No Operation. ‌

Have a nice day!

tuiguang10 · 发表于 2024-12-24 16:23:56

ChrisWNY replied at 2024-12-24 02:15
I've encountered similar issues with my SER7...on restart it occasionally goes into a boot loop. I s ...

Hello Chris,

May I ask if your AMD error message specifically refers to AMD driver timeout?

If so, I suggest you check out this link: https://lizong.buildin.ai/lizong ... d-9a35-c197660e09e1

If you still can not solve the problem, it is recommended that you can contact our after-sales mailbox: Support-PC@bee-link.com

Have a nice day!

ChrisWNY · 发表于 2024-12-24 22:51:59

Edited by ChrisWNY at 2024-12-24 22:54

tuiguang10 replied at 2024-12-24 16:23
Hello Chris,

May I ask if your AMD error message specifically refers to AMD driver timeout?

I'm running the latest AMD Radeon software, 24.12.1...when the boot loop occurs and becomes problematic (this may occur 3-4 times before I can eventually get the Windows 11 desktop to load), I generally have to use DDU to completely remove the AMD Radeon drivers, then reinstall 24.12.1. This temporarily resolves the issues, and Windows will boot normally without looping. This is not a driver "time-out." The AMD crash reporter detects a crash (during boot, which causes a restart before the Windows 11 desktop loads), and it prompts to run a crash report... I've run the crash reporter a couple of times which sends a diagnostic to AMD. This has been problematic since at least 24.10.x. AMD has yet to fix or address the issue.

As for the VRAM, even when setting it to 8GB in the BIOS, only 4GB shows up in Windows. Seems that nothing can change this setting anymore. I'm not sure if the newest AMD driver is doing something to limit VRAM to 4GB, or if Windows 11 24H2 is the cause. Either way, VRAM is limited to 4GB and changing the value within the BIOS no longer has any effect.

tuiguang10 · 发表于 2024-12-25 17:56:01

ChrisWNY replied at 2024-12-24 22:51
I'm running the latest AMD Radeon software, 24.12.1...when the boot loop occurs and becomes problem ...

Hello there，

1, It is recommended that you can try to download the latest version of the system file to Microsoft official website to update, this is the tutorial: https://mega.nz/file/On523Jxa#W3 ... esdSrxyqQfI3L1n6n7k
Please remember to back up your data before reinstalling your system.

2, Regarding the problem of setting VRAM, it is recommended that you try to unplug the BIOS battery, and then let it stand for 1-2 hours, and then connect the battery back.
Here's the tutorial: https://mega.nz/file/fz5HHaZQ#8H ... 6Kt4kzXNIyiTS1ORY8w
Then set up VRAM again to see if it succeeds.
Please repeatedly press delete key as soon as you turn on the PC, go to BIOS -- Advanced→ADM CBS→NBIO Common options→GFX Configuration→Integrated Graphics Controller(Forces)→UMA mode(UMA SPECIFIED)→UMA Frame buffer size--change to 8GB

Have a nice day!

ChrisWNY · 发表于 2024-12-27 22:41:39

Edited by ChrisWNY at 2024-12-27 23:22

tuiguang10 replied at 2024-12-25 17:56
Hello there，

1, It is recommended that you can try to download the latest version of the system ...

I've tried resetting the BIOS by unplugging the battery, VRAM can no longer be changed from 4GB. No matter what value is chosen within the BIOS, the VRAM gets set to 4GB regardless... even if I choose "2GB" within the BIOS, it ends up getting set to "4GB" by the time Windows boots. I believe this has to do with the AMD "memory optimizer" in their latest Radeon software, AMD attempts to control these settings through their driver instead of the BIOS having control over the amount of VRAM available to the iGPU. Open the AMD Radeon App > Settings > Performance > Tuning - there are 2 options, "productivity" and "gaming." Productivity is supposed to set VRAM to 4GB, Gaming to 8GB. These options do NOT work and will not make any difference no matter how they're set. If "Gaming" is chosen, the system will restart, go back to "productivity" and VRAM stays at 4GB.

BIOS version below...

In order for these settings to work properly, the Ser7 BIOS is going to need to be updated. The BIOS hasn't been updated since Jan 10th, 2024, which was before AMD released their 24.x.x Radeon driver versions, and AMFM2 "Fluid Frames" functionality within their driver. From what I've read, Lenovo, HP, etc. using AMD 780M iGPU's all had to update the BIOS for systems using the AMD Ryzen 7 7840HS w/780M iGPU to allow users of their hardware to properly adjust VRAM settings.

tuiguang10 · 发表于 2024-12-28 11:14:25

ChrisWNY replied at 2024-12-27 22:41
tuiguang10 replied at 2024-12-25 17:56
Hello there，

Hello there,

According to your description, there should be a problem with the BIOS battery of your machine, it is recommended that you take off the BIOS battery, and then leave it for 1-2 hours, and then connect it back.

Try changing the value of VRAM again to see if the machine can save the Settings.

If this does not work, it is recommended that you buy a new BIOS battery to install in the machine.

The lastest BIOS file has sent for you, please check your PM.

Have a nice day!

ChrisWNY · 发表于 2024-12-29 11:23:21

tuiguang10 replied at 2024-12-28 11:14
Hello there,

According to your description, there should be a problem with the BIOS battery of yo ...

The latest BIOS fixed this issue. I was able to change the VRAM to 8GB after flashing the latest BIOS onto my SER7. Thanks for the support!

tuiguang10 · 发表于 2024-12-31 15:46:18

ChrisWNY replied at 2024-12-29 11:23
The latest BIOS fixed this issue. I was able to change the VRAM to 8GB after flashing the latest B ...

Hello ChrisWNY,

You are welcome. We are happy to help you.
If you have any questions during the use of the machine, please feel free to contact us.

Happy New Year!~

rnunyabiz · 发表于 2025-01-03 01:50:14

I have the same issue. Please send me the files