bios error please advise

P00r

tuiguang10 replied at 2024-06-18 15:04
Hello there，

Have you had Windows updates on your machine during this time?

This is a Bios error, we see this when booting with Linux, any distribution will show the same error

it show this error, classify it as bug and simply boot but it does look bad.

Also may I suggest you create a section for Windows Key Request, as these request are everywhere!

Thanks!

Shiki

uses_linux_more replied at 2024-06-18 05:31
Hey, I just made the account to answer this. I have an SER7 and I can tell you that the ACPI error y ...

Hey, I just registered the account to reply. I have SER7 and I can tell you that the ACPI error is blocking the whole system from starting up for sure!
In arch linux 20240601, it even blocked the system installation so that you can't even install arch linux 20240601 on SER7.
ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.GPP5.RTL8], AE_NOT_FOUND (20230628/dswload2-162)
ACPI Error: AE_NOT_FOUND

Then I tried Kubuntu 24.04, it can only be installed under 'safe graphic' mode, and after installation, I can't enter Kubuntu unless I use the recovery mode.

I'm sure it's a BIOS problem, there's nothing to do with passwords.

Shiki

tuiguang10 replied at 2024-06-18 15:04
Hello there，

Have you had Windows updates on your machine during this time?

Everyone here is talking about Linux, there's nothing to do with Windows.

[    0.237437] ACPI BIOS Error (bug): Could not resolve symbol [\_SB.PCI0.GPP5.RTL8], AE_NOT_FOUND (20230628/dswload2-162)

As for me, I tried to install Linux system on brand-new SER7 got this bios error under the latest Arch Linux system (20240601), and also Kubuntu system (24.04LTS). I guess the same problem would appears on other Linux distribution with the latest kernel.

I think it's a BIOS problem that causes serious problem on Linux System(not Windows).

tuiguang6

Hello there,
pls contact our after-sale email:support-pc@bee-link.com,we can send you the corresponding bios.

camelia

Hi there.
Similar problem with a S12 PRO, and the mini PC is just UNABLE to boot from a LINUX USB (see attached screenshot).
Also, I confirm that support is not really helpful: they reply super fast but they only worry about Windows. I reckon they don't really understand English.
Actually considering sending it back and asking for a refund.

Has anyone tried to boot LINUX from an updated BIOS and can confirm whether it works?

tuiguang4

camelia replied at 2024-08-10 20:54
Hi there.
Similar problem with a S12 PRO, and the mini PC is just UNABLE to boot from a LINUX USB (s ...

HI there
Glad to help, Sorry for the trouble when using.
Please try some solutions here : 
1. You can email us with SN picture your BIOS version .
we will check if Your PC is the latest BIOS.

2.
Check UEFI Settings: In the BIOS settings, ensure that UEFI boot mode is enabled and "Secure Boot" is disabled.

3. Try Different Linux Distributions:
Some distributions might have better hardware support. Try different Linux versions like Ubuntu or Fedora.

4.
Adjust Kernel Boot Parameters:
Sometimes, adding kernel parameters at boot can bypass ACPI errors, such as acpi=off.