SER5 5800H Low performance in boost 1 core 5800H602

Support-03

Hi  there,

The test results will be different with different software, also depends on different condition.
So it is normal .

DES

Tell me what conditions should be?
To get this result.

I want the performance I paid for.

tuiguang7

hello, there are no absolute same conditions, so the result is not the same, wish you could understand, thanks

DES

You confirm?
Your devices are slower than what you advertise.

Support-03

DES replied at 2024-03-29 16:48
You confirm?
Your devices are slower than what you advertise.

Hi  there,

After we check several times, the values will change a bit too, so it is normal.

DES

I put the device in the refrigerator and then ran a test.
Temperature does not affect the readings!
The core frequency does not rise above 4.0 GHz
The device still scores very few points (520 points).
This is 15% less than advertised.

What should I do?
Can I flash the BIOS?

tuiguang4

DES replied at 2024-04-02 16:58
I put the device in the refrigerator and then ran a test.
Temperature does not affect the readings!
...

Please send us a picture of SN number and BIOS version .
So we would be able to know whether it is latest BIOS
Here`s how to check your BIOS version:
https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ 

did you use the latest version of CPU-Z?  
and are there any other similar softwares to test the result?

DES

Is this information enough?

tuiguang7

hello, need two lines of the sn code, and may I know is your machine with dual hdmi ports or is with one dp port and one hdmi port? thanks

DES

Photo as you requested.