GTR7 Pro - 2 Monitors, wakeup problem

tuiguang10

gLeW replied at 2024-01-25 12:37
I already send the email please confirm if you received.

Hello there,

We are providing you with the corresponding solution.

Hope to help you successfully.

Have a nice day!

gLeW

After telling me that they would send me a replacement, and after about 20 emails.

They made me buy a $60 cable to see if it was compatible, because according to Beelink not all Displayport/HDMI cables are compatible, of course it wasn't.

Now they tell me that I should send the PC to China so that they can inspect it later and return it to me or send another one.

The truth is, the support is very bad.
Bios updates and other things must be requested by email instead of being published on the site like any brand does.

The idea is very nice, but it is preferable to spend a little more and buy Mini PCs from recognized brands.

I do not recommend anyone reading this to buy this minipc.

tuiguang10

gLeW replied at 2024-02-12 21:24
After telling me that they would send me a replacement, and after about 20 emails.

They made me buy ...

Hello  there，

Hello, I'm sorry that the solution provided to you before is not satisfactory to you.

At present, our inventory of GTR7 7940 is very tight, recently there are just a few more, we can provide you with replacement service, but we hope you can contact our email as soon as possible, if you miss these several machines, we will not be able to provide you with replacement service.

We have been trying our best to serve you and hope to get your approval.


Looking forward to your reply!
Have a nice day!