U59 pro does not boot after reboot

tuiguang11@azw- · 发表于 2024-07-18 15:34:09

shipdog7 replied at 2024-07-17 20:01
Why not post here your solution to the problem? That way all who have the same problem can benefit ...

You can try the following method
**①Please take out the RAM ,please clean the contacts of the RAM with a rubber. Here is the tutorial https://mega.nz/file/XqZX0TIR#_D ... hBpQ959cg5U3Yw4u1Cc**

**②Please take out one RAM and leave the other one in it to test if the RAM is defective or not.** You can also use Memtest software to test the RAM.

**③Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.**

**④Please change another power supply.**

**⑤Overheating. If your PC is overheating, please check if the fan spins. You can also turn off the turbo boost. Go to control panel ---power option---change to High performance--- change plan setting---advanced setting ---processor power management--- change both 100% to 99% , click save.**

wrathofdogbert · 发表于 2024-08-12 07:31:14

Ordered a U59 through Amazon 23/03/22.

Having the same boot/reboot issues where power must be disconnected for several minutes (minimum) for the process to complete. This has been going on for several months at this point.

I've replaced the CMOS battery. I've removed and reinstalled both the RAM and the SSD to see if it was connections. Still no luck.

Suggestions would be helpful.

tuiguang11@azw- · 发表于 2024-08-14 09:42:32

wrathofdogbert replied at 2024-08-12 07:31
Ordered a U59 through Amazon 23/03/22.

Having the same boot/reboot issues where power must be disco ...

Please send the picture of the machine's SN code and purchase record to our email: support-pc@bee-link.com
Let us help you better

lelepolimar · 发表于 2024-10-23 17:13:36

Good morning.

I have a problem where my mini PC won't start. The power LED stays on (white), but nothing happens. I have cleaned the RAM, changed the power supply, and pressed the reset button, but nothing changes. It powers on, but it doesn't boot. I have sent an email. Please help me!

tuiguang11@azw- · 发表于 2024-10-24 16:33:39

lelepolimar replied at 2024-10-23 17:13
Good morning.

I have a problem where my mini PC won't start. The power LED stays on (white), but no ...

we will reply you email，wish you have a nice day

gazzolinho · 发表于 2024-12-21 02:59:44

Please, share the solution with me too

gazzolinho · 发表于 2024-12-21 03:00:15

Marco.gazzola@gmail.com

tuiguang13 · 发表于 2024-12-23 17:05:28

gazzolinho replied at 2024-12-21 03:00
Marco.gazzola@gmail.com

Hello there,
We have emailed you.
Have a nice day!

garry1garry · 发表于 2025-02-04 03:49:31

Similar problem. Occurs infrequently.
https://forum.bee-link.com/forum ... p;page=42#pid157912

tuiguang13 · 发表于 2025-02-05 11:09:14

garry1garry replied at 2025-02-04 03:49
Similar problem. Occurs infrequently.
https://forum.bee-link.com/forum.php?mod=viewthread&tid=86343& ...

Hello there,
Your machine has the latest bios now.
Here are some potential solutions：

Please take out the RAM ,please clean the contacts of the RAM with a rubber. Here is the tutorial https://mega.nz/file/XqZX0TIR#_D ... hBpQ959cg5U3Yw4u1Cc

Please take out one RAM and leave the other one in it to test if the RAM is defective or not.You can also use Memtest software to test the RAM.

Please change another power supply.

To check the UEFI and PI (Platform Initialization) versions from the Ubuntu terminal, you can use the dmidecode command, which extracts hardware information from the BIOS. Here's how you can do it:

Open the Terminal: You can open the terminal by pressing Ctrl + Alt + T or by searching for "Terminal" in the applications menu.

Run the dmidecode Command: Use the following command to extract the BIOS information:

bash

sudo dmidecode -t bios
This command will display detailed information about the BIOS, including the UEFI version and other related details.

Look for UEFI and PI Information: In the output, look for entries related to "BIOS Information" and "UEFI". The UEFI version should be listed there. However, the PI (Platform Initialization) version might not be explicitly listed in the dmidecode output, as it is more related to the firmware implementation rather than a directly exposed value.