楼主: drayman20

GTR7 PRO - Recurrent Reboots every 30 min - still no solution from beelink

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 楼主| 发表于 2023-08-07 15:21:25 | 显示全部楼层
Still no response from beelink .. they are not even replying to my emails

My unit is ueseless and not wotking

Did anyone find the solution ?
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发表于 2023-08-07 17:56:24 | 显示全部楼层
Edited by GarethRossUK at 2023-08-07 18:06
drayman20 replied at 2023-08-07 15:21
Still no response from beelink .. they are not even replying to my emails

My unit is ueseless and  ...

Yes a topic further down yesturday someone discovered 64gb ram and a different ssd and issue went away.

I think this isn't a solution but a path to understand why some are and some are not seeing any issues.

I've had no issue on my 7840HS so far but I've not benchmarked it only played ratchet & clank which hardly uses cpu and isn't ram heavy but it is gpu intensive.


My theory is one of three solutions, remove the memory and ssd and boot up reset the cmos bios and then reinsert the memory and ssd boot into windows safe mode first then reboot into windows as normal.

earlier people were talking about a bios setting which should be made available after booting into linux and changing power profiles this resolved the problem whilst in linux. beelink said they were working on adding this into a future update then stopped and just relied on amd to release a fix, what happened to this solution and did it continue to work in linux we dont know.

another solution is system mechanic i use memory defrag it clears memory alongside MemTest86

/can-random-reboots-no-bsod-be-caused-by-bad-ram.228850 google that for information it might be the same solution.


Since so far I have not seen any issue I can not do this myself but I am trying to get to the bottom of this myself so if I faced it I am ready.

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发表于 2023-08-07 19:45:15 | 显示全部楼层
Edited by adewes at 2023-08-07 19:46

Do you guys have anything in the Windows EventLog right before (between 1 and 5 minutes) the random reboots? It seems most cases I always get these "exiting Modern Standby" entries:




I followed some tutorials to disable it in the registry just to see if it makes any difference. For me, I only reboots during light tasks like web browsing or in Windows... not while performing resource intensive like gaming.
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发表于 2023-08-07 19:53:00 | 显示全部楼层
adewes replied at 2023-08-07 19:45
Do you guys have anything in the Windows EventLog right before (between 1 and 5 minutes) the random  ...

did that change improve anything for you? Sorry it was not clear in the message you wrote but I think it is like that has been said low power states causing reboot.

I have a few files that force cpu usage to high no powering down of any cpu that just change performance mode of Windows 10 they might not work for Windows 11. I can try and copy the content as its a batch file, though that is for cpu and not the ram.
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发表于 2023-08-07 20:13:25 | 显示全部楼层
GarethRossUK replied at 2023-08-07 19:53
did that change improve anything for you? Sorry it was not clear in the message you wrote but I th ...

It is too early to say because I did it 1 hour ago. Let's see if it gets any better. But I don't see entries in the EventViewer anymore about exiting Modern StandBy (I'm using Windows 11).
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 楼主| 发表于 2023-08-07 20:32:16 | 显示全部楼层
Here is the event log.
I am returning my GTR-7 pro to bee-link for a refund tomorrow. The device cannot be used.
Screenshot 2023-08-07 153057.png
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发表于 2023-08-07 20:34:43 | 显示全部楼层
Check the event log little bit earlier than those. From 1:30 PM until the reboot time do you have any other Kernel-Power entry that says "Exiting Modern Standby", like mine?
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发表于 2023-08-07 20:42:54 | 显示全部楼层
GarethRossUK replied at 2023-08-07 17:56
Yes a topic further down yesturday someone discovered 64gb ram and a different ssd and issue went a ...

Some use one screen, no problem, and some use two screens
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 楼主| 发表于 2023-08-07 20:52:59 | 显示全部楼层
I am using 2 screens 4K 32inch with 60Hz refresh rates
1st = HDMI cable
2nd = PD cable
https://forum.bee-link.com/forum.php?mod=attachment&aid=MzkxNnw3ZmZhMjVmZDZiZjA0ZjkxNzM4NWZmNmExNWIxM2IyZHwxNzQ2MjU1NzUw&request=yes&_f=.jpg

I attached the event log showing the critical reboot ..
Screenshot 2023-08-07 154059.jpg
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 楼主| 发表于 2023-08-07 20:58:15 | 显示全部楼层
I hope this helps
Screenshot 2023-08-07 155248.png
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