About Solution of User Feedback on GTR6, GTR7 7840HS and GTR7 7940HS Mini PC

wyeechen · 发表于 2023-07-24 23:33:53

It is a good news to me that you said no overheating. I always got the overheating issue while playing asphalt 9 (doing the play back). The RAM will go above 95 deg and system would reboot by itself. @odgnut, do you want to try yours to verify it (free game) ? By the way, I played at night, room temperature without aircond.

Famaku · 发表于 2023-07-25 00:44:21

Thank you!

Issues such as these can always happen. What's important is how such a situation is handled. It's crucial to address issues in a timely manner and communicate openly with customers. Good support builds trust, brand recognition and increases customer loyalty. Well done!

zyero281 · 发表于 2023-07-26 10:27:33

Is there any news related to the new BIOS?

Support-03 · 发表于 2023-07-26 18:21:04

zyero281 replied at 2023-07-26 10:27
Is there any news related to the new BIOS?

Hi there,

The latest BIOS version of GTR7 &GTR7 PRO is V21

dedecou · 发表于 2023-07-26 19:51:39

Support-03 replied at 2023-07-26 18:21
Hi there,

The latest BIOS version of GTR7 &GTR7 PRO is V21

Hi,

Could you point it out to me where to get the V21 bios? I am currently at V12.

zyero281 · 发表于 2023-07-26 21:10:25

Support-03 replied at 2023-07-26 18:21
Hi there,

The latest BIOS version of GTR7 &GTR7 PRO is V21

I'm at v16, where can I download v21?

Support-03 · 发表于 2023-07-27 20:18:09

Hello there,
Please send email to support-pc<support-pc@bee-link.com> to get the V21 BIOS file.

GarethRossUK · 发表于 2023-07-28 05:29:04

Support-03 replied at 2023-07-27 20:18
Hello there,
Please send email to support-pc to get the V21 BIOS file.

Please can we get a list of changes, is a bios updated needed?

I'm still using the one that factory supplied.

I'd love to know what changes between versions.

Somone must be keeping tracking of all changes.

Mark62 · 发表于 2023-07-28 09:37:54

You guys need to make a bigger power supply, the one given wholly inadequate.

Mark

Support-03 · 发表于 2023-07-28 17:29:36

GarethRossUK replied at 2023-07-28 05:29
Please can we get a list of changes, is a bios updated needed?

I'm still using the one that facto ...

VERSION 13： 1. Optimize system fan temperature sensing.
2. Adjust the BIOS default video memory to 4GB.
3. SR IOV is enabled by default.
4. Optimize the rear USB4 display.
5. Optimize the problems of crashes and freezes in the game.

VERSION 21: 1. Optimize boot time
2, BIOS adds Balance Mode and Performance mode options, the default Performance mode. (Balance Mode is 54W, Performance mode 65W) In the BIOS, go to Advanced--OEM Features Management-PowerLimit Setting
3. BIOS adds NVME RAID 0/1 function option. In the BIOS, go to Advanced--OEM Features Management-Nvme Raid Support in the BIOS position
Note: If you create a new RAID mode, you need to delete all the space and data on the current hard disk. Please back up the data carefully.