SER6Pro6800H restart - no solution, the new 7735HS OK

tzsolt

Does anybody use Kaspersky on this machine?

fxnoob

tzsolt replied at 2023-04-17 00:00
Does anybody use Kaspersky on this machine?

Yes, I use Kaspersky on all my machines (4 mini pc's and 2 laptops).

tzsolt

bad news... I hope maybe it cause something bad for the SER6...

fxnoob

Nothing here, I don't think Kaspersky has an effect on my machines, got 6 without any problem.

tzsolt

So finally seems to resolved the restart issue: I installed a new 2TB 4.0 NVME SSD and I installed Windows 11 from the scratch (I got the link from Support-03).
One thing what I think maybe caused the issue - now after the Win11 started I see that the AMD chipset drivers installed, but at the first boot - when I got the SER6 Pro - I didn't see this installation.

tzsolt

So it has restarted again today!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Any help please what could be the cause of this issue?

tzsolt

Nobody has windows restart problem while playing games only for me???

Phant0m``

tzsolt replied at 2023-04-30 14:33
Nobody has windows restart problem while playing games only for me???

You'll have to send me a memory dump file, should be found normally at the location; %SystemRoot%\MEMORY.DMP I'll see what is causing it.

fxnoob

He is not getting blue screens, just reboots. May be something hardware, someone was getting reboots as well and cooling system was broken, he was always getting reboots around 80C. Maybe is the same problem and the unit must be replaced. Anyway, is not normal to reboot, mine is running 3 instances of game Archeage and is perma at 85-86C and works fine.

tzsolt

Phant0m`` replied at 2023-05-03 10:37
You'll have to send me a memory dump file, should be found normally at the location; %SystemRoot%\ ...

Thanks, I will send you what I found in that directory.

fxnoob: no, our unit has no ventilator problem, it works as it should and I have 1.15 / 1.13 BIOS. And the temperature doesn't reach more than 80°C!