SER5 5560U Runs silently UNTIL it sleeps or powered down, then fan kicks on HIGH

cerceuse

I just experienced it with my recently bought Ser7. Anyone has the solution?

Support-03

cerceuse replied at 2024-01-29 09:46
I just experienced it with my recently bought Ser7. Anyone has the solution?

Hello there,

① Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.

② Please go to power option and reset the power setting.  

dalim

I just bought an SER6 6900HX and i have the exact same issue. PC runs silently under normal operation. Soon as it goes into sleep mode the fan runs at full speed.

See screenshot for BIOS version.

tuiguang7

dalim replied at 2024-05-14 12:53
I just bought an SER6 6900HX and i have the exact same issue. PC runs silently under normal operatio ...

hello, for your machine, there is a newerV11  bios, pls contact our after-sales email, then we could send you the bios accordingly, thanks. email: support-pc@bee-link.com

dalim

I updated to V11 bios as guided by your support team. The issue still exists.

Soon as Windows 11 goes into sleep mode. The PC fan runs at full speed.

tuiguang10

dalim replied at 2024-05-27 15:34
I updated to V11 bios as guided by your support team. The issue still exists.

Soon as Windows 11 go ...

Hello there,

It is recommended that you try to adjust the fan speed.

Please repeatedly press delete key as soon as you turn on the PC, go to BIOS--Advanced---AMD CBS--SMU COMMON options---fan control----Choose manual---fan table--- manual -- adjust the temperature. 

Then you can set corresponding data, such as below data.

[Fan off temperature limit] : 35

[Fan start temperature limit] : 40

[Fan full speed temperature limit] : 90

[Fan start PWM] : 65


Have a nice day!

dalim

Why is this setting needed when the fan speed only goes up in Sleep mode?

tuiguang7

hello, if that so, may i know is there an external devices plugged when it is in sleep mode?

dalim

No there are no external devices connected.

Also under BIOS settings (fan control) i do not see the following options:


[Fan off temperature limit] : 35

[Fan start temperature limit] : 40

[Fan full speed temperature limit] : 90

[Fan start PWM] : 65


I only have options for Low / Med / High temperature, critical temperature and Low / Med / High PWM.

tuiguang10

dalim replied at 2024-06-27 01:57
No there are no external devices connected.

Also under BIOS settings (fan control) i do not see the ...

Hello there，

Do you use HDMI splitter?

As for the fan speed control, you can adjust it to Low temperature.

Have a nice day!