SER5 5560U Runs silently UNTIL it sleeps or powered down, then fan kicks on HIGH

dalim

I updated to V11 bios as guided by your support team. The issue still exists.

Soon as Windows 11 goes into sleep mode. The PC fan runs at full speed.

tuiguang10

dalim replied at 2024-05-27 15:34
I updated to V11 bios as guided by your support team. The issue still exists.

Soon as Windows 11 go ...

Hello there,

It is recommended that you try to adjust the fan speed.

Please repeatedly press delete key as soon as you turn on the PC, go to BIOS--Advanced---AMD CBS--SMU COMMON options---fan control----Choose manual---fan table--- manual -- adjust the temperature. 

Then you can set corresponding data, such as below data.

[Fan off temperature limit] : 35

[Fan start temperature limit] : 40

[Fan full speed temperature limit] : 90

[Fan start PWM] : 65


Have a nice day!

dalim

Why is this setting needed when the fan speed only goes up in Sleep mode?

tuiguang7

hello, if that so, may i know is there an external devices plugged when it is in sleep mode?

dalim

No there are no external devices connected.

Also under BIOS settings (fan control) i do not see the following options:


[Fan off temperature limit] : 35

[Fan start temperature limit] : 40

[Fan full speed temperature limit] : 90

[Fan start PWM] : 65


I only have options for Low / Med / High temperature, critical temperature and Low / Med / High PWM.

tuiguang10

dalim replied at 2024-06-27 01:57
No there are no external devices connected.

Also under BIOS settings (fan control) i do not see the ...

Hello there，

Do you use HDMI splitter?

As for the fan speed control, you can adjust it to Low temperature.

Have a nice day!

dalim

No HDMI splitter.

As for the fan speed control, you can adjust it to Low temperature.

I dont understand what you mean. Can you tell me the exact values i should use for each option?

tuiguang6

Hello there,
pls refer to this tutorial to adjust your fan speed:https://buildin.ai/lizong/share/ ... a-90bc-2811664e3ede

dalim

This link does not help. My BIOS options are different. As mentioned before, i have options only for:

Low Temperature
Medium Temperature
High Temperature
Critical Temperature
Low PWM
Medium PWM
High PWM

What values should i set for these options?

tuiguang4

dalim replied at 2024-06-29 15:47
This link does not help. My BIOS options are different. As mentioned before, i have options only for ...

Please choose Low temperature.