Gtr5 5900hx freezes... windows 11

jibunnokage · Post time 2022-10-17 22:46:16

Edited by jibunnokage at 2022-10-17 22:56

I had the same/very similar issue with my GT-7 and Windows 11 recently.  Just as you itemize.

I swapped keyboard/mouse, changed USB ports, etc.  Because it seemed like the input was freezing but not the entire system, since video streaming or other I/O tasks continued when input would freeze between 1-5 seconds typically, randomly.  This happened for about 2 weeks, came out of the blue, after my GT-7 had Windows 11 Pro installed for months.  Got a Windows 11 update last Friday, and the problem has not happened since.  I am NOT sure the update addressed the issue, the update has no reference to any thing that suggests this.  But fingers crossed, the issue does not come back.  Oh, and watching process task manager, gave NO indication of what the freezes where related to, no specific process or application seemed to be hugging CPU or other resources at the time of the freeze, which suggests in my case, the issue was USB device related some how, which Windows OS does a poor job of exposing or monitoring via the device manager.  Searching the Event Logs for Windows I could find NO warnings or errors for the freezing issue as well.  So what causes it is a real mystery.  A Google search, shows others have had the same issue in various forms, so it is hard to isolate if this is really hardware or software related, and does not seem to be vendor (hardware) specific.  So really does suggest this is more software related than not.  But is not a definite declaration at all.

FYI, I use Crystal as well, that did not, for me, suggest anything was at issue, my SSD is not BeeLink provided, I have a WD Black SSD installed at the moment.  I do have a couple of SSD modules, so the next step, if the issue returns will be to install Windows 11 Pro on a different SSD module on my GT-7, see if the issue returns on the new install on the different SSD module.  But I really do believe this is software/driver related, given what I have seen so far.

I also plan to do some USB disk based IO loading to see if I can recreate the issue, if I can, then at least I have isolated my issue down to loading or issue with USB support under Windows 11 Pro.  In the past, I routinely backup to external USB 3.0 drives while watching streaming videos, and reading my email at the same time, never seen these random short freezes until just recently.

markinpt · Post time 2022-10-18 05:09:11

I am experiencing a similar issue with my GTR5 5900HX. Mine freezes for a couple of seconds and if music is playing it stutters.

There has been a reported issue with AMD fTPM that can cause the OS to freeze for a few seconds and AMD is supposed to release a new BIOS to fix it. Although I have the latest BIOS and windows updates and it still happens occasionally albeit infrequently.

davidri · Post time 2022-10-18 18:09:11

Hello,
I have the GTR5 5900 BIOS version 1.24.
It's the latest?

davidri · Post time 2022-10-18 18:43:02

Is it possible to disable AMD fTPM with windows 11 pro and still have windows working?
If so, what would be the way to do it?

thank you!

rmarion59 · Post time 2022-10-19 05:53:50

davidri replied at 2022-10-18 18:09
Hello,
I have the GTR5 5900 BIOS version 1.24.
It's the latest?

BIOS version GTR_V1.24_bLink_P4C5M43 is the last available., I have seen on this forum someone talking about version 2.25 but it is probably still under testing -- I have recently contacted Beelink Support and ask for v2.25 but they say it is still under testing.

rmarion59 · Post time 2022-10-19 06:08:14

Edited by rmarion59 at 2022-10-19 06:11

davidri replied at 2022-10-18 18:43
Is it possible to disable AMD fTPM with windows 11 pro and still have windows working?
If so, what ...

Hi Davidri,

You may take a look at this article on Tom's hardware;

AMD Issues Fix and Workaround for Ryzen's fTPM Stuttering Issues
https://www.tomshardware.com/new ... 0AMD%20also%20notes,t%20lose%20any%20encrypted%20data. (make sure to grab the full URL including ...%20data.)

If you play video games or a lot of music... you may want to try disabling \Windows\System32\GameBarPresenceWriter.exe ...often called by xBox stuff (not only for games)... WIN+G

I hope it helps!

rmarion59 · Post time 2022-10-19 06:54:21

davidri replied at 2022-10-18 18:43
Is it possible to disable AMD fTPM with windows 11 pro and still have windows working?
If so, what ...

To disable fTPM...

Metanis · Post time 2022-10-20 08:20:19

There is a possibility it's the same video problem I encountered which causes Windows to appear to freeze.

See my solution here... https://forum.bee-link.com/forum ... &extra=page%3D2

markinpt · Post time 2022-10-23 05:37:35

Edited by markinpt at 2022-10-23 06:09

Tried the above solution (UMA_Game_Optimized) but I just experienced the same stuttering/delay. No joy!

rmarion59 · Post time 2022-10-23 06:16:50

markinpt replied at 2022-10-23 05:37
Tried the above solution (UMA_Game_Optimized) but I just experienced the same stuttering/delay. No j ...

On your machine, are those drivers by Microsoft or AMD?

(You may already have replied to such questions... sorry)
Can you easily reproduce the stuttering issue?!? if yes, is it happening randomly, while streaming a video, listening to music, playing games or else?!?