U57 no webcam audio

beelink

zulu9812 replied at 2020-08-10 11:40
Here is a screenshot of my device manager, if it helps - https://imgur.com/h6owcLE

The webcam is th ...

Is this a screenshot of the device manager when you plug the camera into gtking pro or other machines? If it's not from gtkingpro, please provide a screenshot of the device manager that inserts the camera into gtkingpro
Is the device selected in the sound setting when plugging in the device? As shown（选择播放设备=Select playback device）
Link：https://beelink-my.sharepoint.co ... 4TvnuXh5Hg?e=j40vGw

zulu9812

It's obviusly not from gtking pro. It's obviously from U57.

beelink

zulu9812 replied at 2020-08-11 19:29
It's obviusly not from gtking pro. It's obviously from U57.

Sorry, I entered U57 as gtkingpro by mistake. Please equate gtkingpro with U57, and then tell me the answer to the previous question. I’m sorry I didn’t reply to your message in time.

IMS

I have the same problem with my webcam.
There is clearly a problem with Audio in the U57.
Beelink here http://bee-link.com/forum.php?mod=viewthread&tid=70437&extra=page%3D1 writes nonsense about "Apple Headphone"

IMS

The microphone from the USB camera does not work even when the USB remote control is disconnected.

beelink

IMS replied at 2020-09-07 14:49
The microphone from the USB camera does not work even when the USB remote control is disconnected.

I will seek technical staff, please wait for my solution

zulu9812

It's been several months and I've tried everything that I can think of to get audio input working, but it has failed. As a last attempt, I would like to reset the PC back to its initial state when I got it. How do I do that?

beelink

zulu9812 replied at 2020-12-04 14:10
It's been several months and I've tried everything that I can think of to get audio input working, b ...

Hello Dear.
We have tested many machines without this problem, it may be a hardware problem, you can contact the seller for a refund or exchange.