About Solution of User Feedback on GTR6, GTR7 7840HS and GTR7 7940HS Mini PC

Support-03 · Post time 2023-09-16 13:15:39

avl1 replied at 2023-09-15 22:04
Hello. I want to install W10 on Beelink SER5. Where can I get the key?

Hello there,

Is it Windows 10 PRO ?

Please send us a picture of SN on the bottom of the PC.

lordtux · Post time 2023-09-16 21:05:43

Edited by lordtux at 2023-09-16 21:06

Support-03 replied at 2023-08-28 18:57
Hello there,

We replied to you on August 25th, could you please check it ?

No msg here, I just checked.
I just replied to you all again, can you please verify.
Also, running proxmox here without any reboot for more than 15 days.
If I do not connect the display port, no reboot issue.
But I would like to install the latest drive update.
Also, please, is not possible access the support page on your site from Brazil, can you please verify that?
Do you have a tracking number about my botom case?

avl1 · Post time 2023-09-16 21:37:12

Edited by avl1 at 2023-09-16 21:39

Support-03 replied at 2023-09-16 13:15
Hello there,

Is it Windows 10 PRO ?

Hello. My serial number:

soaoga · Post time 2023-09-17 01:40:47

Edited by soaoga at 2023-09-17 01:44

Support-03 replied at 2023-09-15 18:54
Hello Soaoga,

Yes, we will replace the bad one with new items.

Support-03,

Ok! Mas tem um problema para enviar o pc de volta à China: "você pede para declarar valor do produto de apenas 15us$ dólares! (?) Como posso declarar somente 15 us$? E, se o pc for extraviado? Porque a Beelink não recolhe o pc aqui no Brasil?

Declarar o valor de apenas 15us$ pode me trazer problemas, pois o governo do Brasil pode achar que estou tentando enganar de alguma forma!
Isso é preocupante.

Porque a Belink não envia para o cliente uma nova placa mãe já com o problema resolvido e depois o consumidor envia de volta somente a placa mãe defeituosa pra china?
Refazer a montagem do pc é fácil. Eu gostaria que fosse assim, demonstraria que a Beelink é empresa séria.

Eu tenho aqui em casa 4 pcs Beelink e gastei muito dinheiro com a sua empresa, então é o mínimo que a Beelink podeira fazer. Enviar uma nova placa mãe e aqui eu monto o pc e mando para a Beelink somente a placa antiga defeituosa.
soaoga

Support-03 · Post time 2023-09-19 14:45:50

soaoga replied at 2023-09-17 01:40
Support-03,

Ok! Mas tem um problema para enviar o pc de volta à China: "você pede para declarar ...

Hello there,

Besides the small board, you also need to replace several capacitances.
Do you have tools to do the solder?

Support-03 · Post time 2023-09-19 14:47:19

avl1 replied at 2023-09-16 21:37
Hello. My serial number:

Hello there,
Please check your PM.

Support-03 · Post time 2023-09-19 14:48:41

Edited by Support-03 at 2023-09-19 14:49

lordtux replied at 2023-09-16 21:05
No msg here, I just checked.
I just replied to you all again, can you please verify.
Also, running ...

Hello there

The bottom case was shipped, the tracking number is RG018365559CN.
You can track it at https://t.17track.net/en#nums=RG018365559CN
Which drivers do you need please ?

Support-03 · Post time 2023-09-19 14:52:57

avl1 replied at 2023-09-15 22:04
Hello. I want to install W10 on Beelink SER5. Where can I get the key?

Hello there,

Is it windows 10 home or Pro ?
Please also send us a picture of SN on the bottom of the PC.

soaoga · Post time 2023-09-20 10:47:34

Support-03 replied at 2023-09-19 14:45
Hello there,

Besides the small board, you also need to replace several capacitances.

Support-03,

Grato. Eu vou enviar para você fazer a troca da placa mãe.

Support-03 · Post time 2023-09-20 19:01:06

soaoga replied at 2023-09-20 10:47
Support-03,

Grato. Eu vou enviar para você fazer a troca da placa mãe.

Hello Soaoga,

Ok, you send them back for changing the motherboards and the capacitances.
Please send us a tracking number after shipment.