Problem with TPM 2.0 on S12. BIOS: ADLNV105

mibainfo

I have two identical Bee-Link S12 computers: 16 GB RAM, 512 GB SSD NVMe.
The BIOS version is ADLNV105 ( on both computers )
I added a 2 TB SATA drive to one of them, and everything is working fine. On the other one, I upgraded the NVMe to 2 TB (Crucial 620). Unfortunately, during BIOS setup, the second PC lost TPM 2.0 functionality. The BIOS claims that TPM 2.0 is not available. However, the original SSD had Windows 11 Pro pre-installed. I’ve already installed it on the second PC, but Windows updates are not working for me (TPM 2.0 still not present). The first computer out of the two is completely fine. Both computers are identical and were purchased at the same time.
How can I set TPM 2.0 in bios when it pretends not to be present?

tuiguang16

Please send us a photo of SN on the bottom of your machine, then we can send you corresponding system to reinstall to get the TPM2.0

Looking forward to your feedback so that we can help you better.
Have a nice day!

mibainfo

Ok, I'm sending SN info
Thank you in advance

mibainfo

Hello, I may also need a new key for Windows 11 Pro due to the TPM 2.0 upgrade ?
well thank you

mibainfo

Please reply to my original post. At least whether I have a solution or not. You seem to reply regularly but my post has no real result.
I buy your computers on Amazon.de.
I was going to get another one, but now I'm waiting

tuiguang16

Hello you can reinstall the system to solve this issue.

Here is the Win11 system for your machine-----https://mega.nz/file/umxF1bbY#r5 ... vi3_oihOD2iqqunPOJ4
Here is the tutorial----https://mega.nz/file/KjZHyIqB#0E ... 7nKqlV8FZWu78SVGXS4

And I have sent the key into your PM, please have a check.

Please do not share this key with others, otherwise it will damage your machine.

Looking forward to your feedback so that we can help you better.
Have a nice day!

mibainfo

Thank you.
Will this also solve my problem with TPM 2.0?
My PC says it has no TPM machine.

mibainfo

Definitely I need TPM 2.0
I'm running Windows 11. Because it does not meet the technical requirements of TPM 2.0, my Windows 11 is not upgraded to new versions.
Windows is only a secondary problem. So it's not in the missing key.
I can download the Windows operating system from the official Microsoft website. For all other Bee-Link computers (I have the same 5 in total). Where I did not change the original SSD, the original Windows installation on the given HW was accepted and is regularly upgraded. I also installed the original Windows on the affected one (using system recovery from the original SSD). But due to the absence of TPM 2.0, Windows has limitations.
I don't want to do an install that doesn't guarantee me a TPM 2.0 reset. On a single machine. So Windows is not the primary problem. The bug is that my one machine doesn't have TPM because it has a new SSD (maybe that's the only thing different). That's my only problem.

tuiguang16

Could you go to your device manager and to see the Secure Device to see if there is TPM2.0, then take a photo to us.
If we see there is no TPM 2.0. we will find our R&D personel for solutions for you.

Looking forward to your feedback so that we can help you better.
Have a nice day!

mibainfo

tuiguang16 replied at 2024-04-28 18:04
Could you go to your device manager and to see the Secure Device to see if there is TPM2.0, then tak ...

Pictures regarding TPM are in the attachments. Including a "Device Manager" comparison from my two S12 mini PCs. One contains Security device (TPM 2.0), but this current one does not.
Thank you for your support and understanding
Best regards, Miro