Gtr5 5900hx freezes... windows 11

davidri · Post time 2022-10-06 16:34:30

Hello,

I have a Gtr5 5900hx and it's not working correctly.
It has Windows 11 installed and all seems ok (SSD, Memory) but when I work with him, windows freezes and then continues... this occurs frequently.
What Can i Do? Any suggestion?

Thank you.
Regards.

David

rmarion59 · Post time 2022-10-16 09:11:14

I'm also running ESET Internet Security on my GTR5 5900HX and all is fine. My machine came with an Intel SSD 500GB but I changed it for a 2TB Western Digital to suit my needs. You should keep ESET running!

You could use Performance Monitor, MSCHED, Event Viewer and other Microsoft Apps or turn to some freeware or commercial Apps to troubleshoot the problem(s). I would myself try CrystalDiskInfo to see the actual condition of the hard disk.
https://crystalmark.info/en/software/crystaldiskinfo/

If the condition is "good" then you may start thinking about trying to install from scratch using a different disk or reinstalling Windows 11 Pro from scratch.

I hope it helps

rmarion59 · Post time 2022-10-11 06:51:31

Edited by rmarion59 at 2022-10-13 19:24

Windows 11 Pro edition... version? WIN+R -> WINVER <enter> ...and Windows Freezes where/what/when?!?

davidri · Post time 2022-10-13 15:16:05

rmarion59 replied at 2022-10-11 06:51
Windows 11 Pro edition... version? winb+r -> winver ...and Windows Freezes where/what/when?!?

For example, Working with Windows Explorer, moving files... downloading... stops doing it and after a while it resumes everything. It can be up to 15 seconds that it seems that everything is frozen...

rmarion59 · Post time 2022-10-13 19:22:00

Something is slowing down Windows operations. Other than Windows, did you install other apps/games?!? something is running in the background and it slows down the computer.

Things have started to slow down when you have installed this new SSD? What is the brand name and model number of this SSD.

We can find the proper tools to troubleshoot then fix your GR9.

rmarion59 · Post time 2022-10-13 19:26:42

Something is definitely slowing Windows disk operations. What is the brand name and model number of the SSD?

davidri · Post time 2022-10-14 21:59:38

It's : KINGSTON OM8PDP31024B-A01EDFK0S03

rmarion59 · Post time 2022-10-15 06:13:30

I thought all GTR5 5900HX came with Intel SSD. Is this the original hard drive?

Do you run Windows Update often? Do you have old programs running in the background?!?

As GTR5 is a recent machine, I doubt it is hardware related, however, the hard disk and/or other harware may be the cause. Do you have another drive from which you could install Windows 11 Pro on it?!? (this would confirm if the hard disk is the issue or not... but, keep looking for Windows updates and up-to-date drivers).

I hope it helps!

R

davidri · Post time 2022-10-15 17:09:47

Hello,
Yes, this is the original Hard drive.
Windows it's updated and the graphics drivers.
I don't have older programs running in the background.
I have disabled the antivirus (Eset last version) and nothing happends.

I don't have another hard disk

Thank you!

rmarion59 · Post time 2022-10-16 09:12:45

Edited by rmarion59 at 2022-10-16 09:15

CrystalDiskInfo should tell you the condition of the boot disk.
https://crystalmark.info/en/software/crystaldiskinfo/

I gave a longer, more detailed answer but keep getting "Thanks, your post needs moderation, it will be displayed when pass moderation". Shame!