开启SDR转HDR选项间歇性黑屏

ShadyWhite · Post time 2020-10-10 00:07:34

设备：GT-King Pro
电视：SONY 75X9400D 2号HDMI口开增强模式
HDMI线：开博尔HDMI2.1铜芯镀银线
问题描述：开启GT-King Pro的SDR转HDR功能后隔一段时间会黑屏一下然后恢复正常，大概5~10分钟一次，每次黑屏1秒左右。

beelink · Post time 2020-10-10 09:17:27

Hello, can you provide me with a video of the problem? This helps us solve the problem for you

What is your SN code, it is at the bottom of your machine, please provide me with a photo

You can send all of the above information to me via a network disk

ShadyWhite · Post time 2020-10-10 13:15:57

beelink replied at 2020-10-10 09:17
Hello, can you provide me with a video of the problem? This helps us solve the problem for you

What ...

下方链接的压缩文件中包含了我的GT-King Pro设备的SN号和我从打开SDR转HDR功能到发生第一次间歇性黑屏的不间断拍摄视频，发生黑屏的时间为视频的3:20。感谢您的热心解答。
https://drive.google.com/file/d/ ... nb/view?usp=sharing

beelink · Post time 2020-10-10 13:52:17

ShadyWhite replied at 2020-10-10 13:15
下方链接的压缩文件中包含了我的GT-King Pro设备的SN号和我从打开SDR转HDR功能到发生第一次间歇性黑屏的 ...

Are you using a special-shaped screen (the screen ratio is not the traditional 16:9)? Can this problem be improved if the resolution is reduced?

What is your version number? The following is the procedure for checking the firmware version.
Firmware version: settings> system> about divice> build number
(Settings> droid settings >more setting> system >about divice >build number)

When did this problem occur? It appeared after you bought it, or it was related to the new firmware

ShadyWhite · Post time 2020-10-10 14:48:52

beelink replied at 2020-10-10 13:52
Are you using a special-shaped screen (the screen ratio is not the traditional 16:9)? Can this pro ...

此电视的荧幕比例是标准16:9，我尝试了降低分辨率至1080P60HZ，问题依旧存在，固件版本号为913P0。
此问题只发生在开启SDR转HDR功能时，我才刚刚购买了GT-King Pro，已经是最新固件。

beelink · Post time 2020-10-10 14:53:47

ShadyWhite replied at 2020-10-10 14:48
此电视的荧幕比例是标准16:9，我尝试了降低分辨率至1080P60HZ，问题依旧存在，固件版本号为913P0。
此问 ...

Thank you for your reply, I will ask the technician for this question, please wait for my reply

beelink · Post time 2020-10-10 14:54:56

ShadyWhite replied at 2020-10-10 14:48
此电视的荧幕比例是标准16:9，我尝试了降低分辨率至1080P60HZ，问题依旧存在，固件版本号为913P0。
此问 ...

Have you tried replacing the HDMI cable? Whether it still doesn't work

ShadyWhite · Post time 2020-10-10 15:01:53

beelink replied at 2020-10-10 14:54
Have you tried replacing the HDMI cable? Whether it still doesn't work

刚开始我使用的是Honeywell M5 HDMI线缆（HDMI1.4规格），发现此问题后更换了GT-King Pro自带的HDMI线缆，问题依旧。然后购买了开博尔Q系列铜芯镀银HDMI线缆（HDMI2.1规格），问题依旧。

beelink · Post time 2020-10-10 15:31:41

ShadyWhite replied at 2020-10-10 15:01
刚开始我使用的是Honeywell M5 HDMI线缆（HDMI1.4规格），发现此问题后更换了GT-King Pro自带的HDMI线缆 ...

Ok thanks for your answer

beelink · Post time 2020-10-10 17:12:38

ShadyWhite replied at 2020-10-10 15:01
刚开始我使用的是Honeywell M5 HDMI线缆（HDMI1.4规格），发现此问题后更换了GT-King Pro自带的HDMI线缆 ...

额嘞嘞，我突然意识到你用的是中文，我居然还一直在用英语，哈哈哈哈哈哈，如果这个问题你有任何新的发现都可以跟我讲，我会跟研发反馈的，谢谢！