GTI14 Ultra/ EGPU (OnexGPU) not recognized

hamtayeah

Hi,

I would like to seek for assistance with connecting OneXGPU external GPU with my new GTi14 Ultra via thunderbolt 4 USB -C adapter.

The onexGPU comes with it’s Power Supply Unit, and is already properly connected. According to the user manual it only works with USB-C TB4 connection with any miniPC/Laptop.

I have connected the OneXgpu to the TB4 adapter at the back of my beelink GTI14 Ultra 9. The E-GPU powers on and blue lights lit, however the fan doesn’t spin, the RGB lights doens’t turn on, and the E-GPU is not able to be recognized by the system.

I tried to use different USB-C cable, but it resulted with no difference. One of my cable is a wattage measuring one, and it shows there is a “PD” logo but no active wattage detected.

Is there anything i can do to make the E-GPU works? THanks!

mksportsink1

logo but no active wattage detected

Support-03

1.Check if there are any specific updates for the OneXGPU as well. Sometimes, a firmware update for the external GPU can fix recognition and functionality problems.

2. Power Delivery and Cable Issues
Power Supply:
Since the power - related indicators on your cable are not showing the expected wattage, double - check the power supply connection of the OneXGPU. Ensure that the PSU is providing the correct voltage and wattage as specified in the user manual. There might be a problem with the power supply unit itself or its connection to the external GPU.
Try a different power outlet to rule out any issues with the electrical source.
Cable Quality:
Even though you've tried different USB - C cables, it's possible that none of them are fully compliant with the requirements for Thunderbolt 4 and power delivery for the external GPU. Look for a high - quality, Thunderbolt - certified cable. Some cheaper cables may not support the necessary data and power transfer rates.
3. System and Device Recognition
Device Manager:
On your GTI14 Ultra, open the Device Manager. Look for any "Unknown Devices" or "Other Devices" entries. If the OneXGPU is not recognized correctly, it might show up here. Right - click on the entry and select "Update Driver" to try to install the correct driver for the external GPU. You may need to have the driver software provided with the OneXGPU on hand.
Try uninstalling and reinstalling the Thunderbolt 4 host controller driver in the Device Manager. After uninstalling, restart your computer and let Windows reinstall the driver. This can sometimes fix recognition issues.
External GPU Software:
Check if the OneXGPU comes with its own software or utility. Install and run this software to see if it can detect and initialize the external GPU.