SER7 bricked during bios update.

donotfollow · 发表于 2024-09-18 20:07:20

I tried to update from v31 to v37. But unfortunately during flashing SER7 power off. After that, it cannot display anything but display power button light and fan spins.

How can I recover this situation?

Thank you.

tuiguang6 · 发表于 2024-09-19 17:47:13

Hello there,
Could you please send us a picture of SN on the bottom of the PC?
and could you send us the main page of the bios?this is the tutorial:https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ
which bios file do you flashed?maybe you flash wrong bios.

donotfollow · 发表于 2024-09-19 21:46:09

As I mentioned at first. My SER7 cannot display bios page, only black screen.

tuiguang10 · 发表于 2024-09-20 15:22:20

donotfollow replied at 2024-09-19 21:46
As I mentioned at first. My SER7 cannot display bios page, only black screen.

Hello there，

Sorry for the trouble. Don't worry, the PC has one-year warranty.
Could you please send us a picture of SN on the bottom of the PC and a picture of purchase record ? Here are some potential solutions:
You can try to clear CMOS first: Please unplug the power supply and HDMI cable. Then press the pinhole of "CLR CMOS" with a pin for about 10 seconds. Ten minutes later, plug the power supply and HDMI cable, turn on the PC again.
Please wait about one or two minutes, if you can go to the system, Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save.

Here is a video tutorial: https://mega.nz/file/2nIRGaYI#M2 ... pfyHlqyjnn86TypZp2w
If the problem persists, please try other solutions:
1.Please take out the RAM ,please clean the contacts of the RAM with a rubber.
Here is the tutorial ：https://mega.nz/file/XqZX0TIR#_D ... hBpQ959cg5U3Yw4u1Cc
2.Please change another HDMI cable or power supply.

3.There might be something wrong with the hard ware components.Please take out the SSD and RAM and then put them back , make sure they are installed properly.
Also please clean the gold finger with a rubber.Here is the tutorial：https://mega.nz/file/7nwDmCaL#Uy ... P9gt2Br3xyCG1SCdbrA
If it still doesn’t work, please try to replace SSD and RAM or put the SSD or RAM to other devices to test if they work.

4.And pls try to take out one ram out, and then just leave one in the box to see if that machine could work, and the same way to test the other one , to see if that is ram issue.（if your ram is more than 8gb）

Please let us know what happens after you try these steps.

Have a nice day!

donotfollow · 发表于 2024-09-21 18:08:37

How can I send the SN? Email is okay?

fabio_morel · 发表于 2024-09-21 19:33:18

How can I send the SN? Email is okay?

donotfollow · 发表于 2024-09-23 05:28:58

And I tried all the way you described above, and sadly nothing happened..

tuiguang10 · 发表于 2024-09-23 14:45:48

fabio_morel replied at 2024-09-21 19:33
How can I send the SN? Email is okay?

Hello there，

If you would like to contact us by email, here is our after-sales mailbox -- support-pc@bee-link.com

We will wait for your email.

Could you tell me what your machine failure problem?

Have a nice day!

tuiguang10 · 发表于 2024-09-23 14:46:57

donotfollow replied at 2024-09-23 05:28
And I tried all the way you described above, and sadly nothing happened..

Hello there,

This is our after-sales mailbox——support-pc@bee-link.com.

If the methods we provide for you do not work, it is recommended that you contact us to see if we can repair the machine for you.

Have a nice day!