SER5 Fan Keeps Running

obaida

my fan is keeps running even the pc is off you need to unbug your power cable to turn it off

tuiguang10

Hello there,

Could you please send us a picture of  SN code at the bottom of machine and a picture of purchase invoice?

You can try to clear CMOS first: Please unplug the power supply and HDMI cable. Then press the pinhole of "CLR CMOS" with a pin for about 10 seconds. Ten minutes later, plug the power supply and HDMI cable, turn on the PC again.
Please wait about one or two minutes, if you can go to the system, Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save.  
Here is a video tutorial: https://mega.nz/file/2nIRGaYI#M2 ... pfyHlqyjnn86TypZp2w

Is there any other USB device connected to your USB port besides the keyboard and mouse?

It is recommended that you uncheck hub energy saving in the power option to see if you can solve the problem.

Have a nice day!

obaida

I tried that but it did not work but i found that when i unplugged the HDMI cable from the device the fan turned off and i do not have power option in the BIOS, My SN: F58004FF70372

tuiguang10

obaida replied at 2024-07-24 05:51
I tried that but it did not work but i found that when i unplugged the HDMI cable from the device th ...

Hello there，

Do you use HDMI splitter?

If the machine is connected to HDMI splitter, it may cause the machine fan to run non-stop.

Have a nice day!

obaida

yes iam using HDMI splitter

tuiguang7

hello, pls try to stop using it and then see if that could be worked, thanks