Beelink SER5 AMD Ryzen5 5500U BSOD CRASHES

yambii

I have recently purchased a Beelink SER5 with an AMD Ryzen 5 5500U.
When I plug any flash drive or external hard drive into the front or rear USB port, the mouse and keyboard stop working, the system shows a BSOD (Blue Screen of Death), and then restarts itself. I have tried everything Beelink support told me to do.

It seems like a power or grounding issue to me.

When I touch the USB port with my finger, the system shuts down immediately.

Has anyone solved this power or grounding issue?

Support-03

Hi there,

① Please uncheck the save energy in the device manager---universal serial bus controller--USB hub---properties--power management---uncheck "Allow the computer to turn off the device to save power"

② Please turn off the PC , unplug the power supply, and put the pin in the pinhole and press it  for about 10 seconds , restart the PC after ten minutes.
Here is the tutorial https://mega.nz/file/XypwTISY#DV ... Z7f7qpKGP2E3nMHW8ms